Provides product and service information to customers. Recommends and implements programs to support customer needs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Works in support of the manager for account management and customer satisfaction.

Overseeing posts made to the discussion boardKeeping topics organised and easy to findDiscretion to lock, hide and delete posts and issue infractions to members not following the rules

Day-to-day monitoring of the support email accountForum administration and maintenance tasks