Sam Harb Email & Phone Number

Mississauga, Ontario, Canada

• Service Delivery and Business Enablement Manager
• Service Operations & Business Support: Skilled in managing and optimizing service operations to drive business value, improve client satisfaction, and support growth initiatives. Proven ability to identify and.
• ERP Optimization & Integration: Expertise in optimizing ERP systems to support seamless business processes and integration across platforms, ensuring high performance and alignment with organizational objectives.
• Executive-Level Client Engagement: Experienced in collaborating with Directors and C-Level executives to facilitate pre-sales activities, foster strong relationships, and align solutions with clients’ business needs.
• KPI & Performance Analysis: Strong analytical skills in KPI assessment and performance metrics, utilizing dashboards and business intelligence tools to provide actionable insights that drive decision-making and.
• Program & Project Management: Proficient in managing large-scale projects with a focus on quality, cost, schedule, and scope, including lifecycle management and the application of Agile methodologies such as Scrum for.

Led end-to-end management of IT service tickets, expertly analyzing, escalating, and resolving issues across diverse projects to ensure seamless service delivery and client satisfaction.Delivered expert remote support for Dell and HP servers, desktops, and laptops, facilitating smooth deployment and user transition.Executed efficient software deployment.

Leveraged ServiceNow for comprehensive reporting and resource management, consistently maintaining team utilization above 85% and driving toward 100% billable hours.Conducted on-site service for Dell servers and Hitachi Storage systems in data centers, ensuring high-performance infrastructure support and reliability.Boosted team productivity by 20% through.

Led a team of 36 technicians across two departments, ensuring the timely and successful completion of complex technical projects and support initiatives.Directed the 2nd level service desk to provide robust support to technicians and external clients, enhancing response quality and efficiency.Managed the annual IT field support budget, optimizing resource.

Led a team of six engineers providing 24/7 on-site and phone support, ensuring continuous and responsive client service.Developed and maintained technical documentation and managed a comprehensive knowledge base within the ServiceNow system, streamlining support processes and improving issue resolution.Installed and configured HP, IBM, Sun, and Dell.

Managed and delivered IT infrastructure projects from initiation to closure, effectively utilizing CAPM methodology to ensure successful project execution and adherence to timelines.Reviewed and submitted billing statements while controlling operating expenses, conducting thorough analysis to identify opportunities for revenue growth.Coordinated resource.

Serviced and maintained POS systems, both stand-alone and integrated, ensuring seamless operation and configuration of routers to optimize network performance.Resolved LAN/WAN networking issues, providing efficient troubleshooting and support to enhance connectivity and system reliability.Supported a variety of hardware, including desktops, scanners, and.

Https://Bcert.Me/Sfvsmtovc, Certified Scrummaster® (Csm®)

Education record

Network Specialist Diploma

Communication Studies

Communication Studies

Network Specialist