Sam Hartsock Email & Phone Number

Santa Clara, California, Us

Santa Clara, California, Us

Manage Vulnerability Management Program - solution architecture, engineering, operations, and program management. Partner with DevSecOps, infrastructure, and application teams on risk reducing initiatives. Drive Information Security Awareness Program - digital signage campaigns, posters, security branding, computer based training, and phishing simulations. Oversee anti-malware policies and server anti-malware operations. Responsible for associated information security policies and standards.

Santa Clara, California, Us

Manage IT Project Portfolio management processes; drive resource demand planning, conduct capacity analysis, strategy alignment, and project pipeline planning decisions. Drive strategic planning and road map processes; maximize portfolio alignment to strategic objectives. Partner closely with managers, IT business partners and team leads to analyze new project requests for cost, value, readiness and provides transparency of portfolio investments. Hold centralized IT services accountable for delivering on their commitments. Create a collaborative partnership among IT executive leaders and portfolio stakeholders.

Santa Clara, California, Us

Manage IT Project Portfolio for AMD Business Units, supporting Sales, Marketing, Platform Engineering, Product Demand Planning, and Product Engineering organizations. Liaise with business partners, gather and prioritize IT demand. Align cross-functional teams and financial plans to successfully execute BU projects and initiatives. Manage team operations, resources, budget, purchase orders, vendors, and negotiate contracts. Perform business analysis and project management duties as needed.• Honored with Vice President Spotlight Award for successfully transitioning support of 25+ Sales servers to IT managed services.

Santa Clara, California, Us

Manage programs and projects to deliver enhanced supply chain efficiency and effectiveness. Collaborate with stakeholders to elicit and analyze requirements for new capabilities, applications, reports, and business processes. Responsible for driving cost effective solutions, communicating requirements, training, and ensuring successful cutover. • Rescued reserves automation project from being cancelled due to delays; delivered beta application 3x faster• Effectively managed operational optimization program for a global customer organization (50+ people)

Santa Clara, California, Us

Order Management Mega-Process Owner and SAP Functional Business Owner: Responsible for designing worldwide business processes, new system functionality, and orchestrating change management activities. Represent the customer and global team in companywide initiatives, and standardize worldwide processes. Provide solutions for Sales, new customer engagement, and an escalation path for operational issues. Approve all SAP SD and CRM changes.• Led Order Management in a corporate transformation project to drive operational efficiencies through customer order lead times and minimum order quantities• Honored with Vice President Spotlight Award for implementation project of an RMA Customer Portal which enables customers to receive instant RMA number 96% of the time while reducing AMD workload by 84%Second Line Manager, Customer Service Group: Direct 8-person team spanning the US and Europe in processing: orders, samples, distributor price agreements, customer reports, managing vendor-managed inventory orders and inventory reconciliation. Manager, Customer Master Data Governance: Lead team responsible for governing and enforcing corporate compliance for Customer Master data which drives revenue recognition, sales and revenue reporting, forecasting, ODM-OEM relational reporting, invoicing and shipping, incoterms, and payment terms.

Santa Clara, California, Us

Electronic Data Interchange (EDI) Business Program Manager: Accountable for determining B2B automation opportunities, developing implementation roadmaps, prioritizing projects, engaging customers, trading partner contract negotiations, and partnering with IT.• Increased EDI order volume over 100% and automated the top 10 volume accounts with 2007 campaign; onboarded key customers such as Hewlett-Packard, Dell, Avnet, Ingram Micro• Developed cost/benefit analysis and customer scoring system in order to maximize efficiency gains using EDIRecord Retention and SOX Control Business Owner: Ensure global business processes comply with SOX controls and GAAP, enforce segregation of duties compliance in SAP. Accountable for record retention and manage team responsible for supporting internal & external audits, and the distribution of sales order acknowledgements.• Recognized with Vice President Spotlight Award for guiding a cross-functional team on instituting a Superuser program to document business processes, work instructions, and establish cyclical reviews• Converted to a paperless file room system, eliminating 900 sq ft of storage, and integrating all order records electronically in SAP• Honored with Vice President Spotlight Award for contributions made in AMD-ATI financial integration Second Line Manager, Price Management and Pricing Operations Groups: Manage team responsible for administrating AMD Sales quoting and price list management system. Collaborate with Business Units and Sales to increase business agility, improve operational efficiencies, and enhance process controls. Direct operational team in charge of validating and creating pricelists, customer contracts, freight up-sell, price-masking, and authenticating burst pricing in SAP. • Instituted Pricing Ops group in 2004 to establish efficient method of complying with Sarbanes-Oxley Act

Santa Clara, California, Us

Supervise 4-person team in processing: orders, samples, distributor price agreements, customer reports, managing vendor-managed inventory orders and inventory reconciliation. Liaison with IT on EDI and SAP enhancements; drive process improvements. • Created Customer Service Representative flex-model and central exchange inbox• Recognized with Vice President Spotlight Award for representing Sales Operations, Sales and Customers in an initiative to create a logistics portal which enables shipment visibility internally and externally• Designed new processes, and represented Sales Operations on NDA project as a new supplier to Dell Inc.

Santa Clara, California, Us

Responsible for customer demand management, backlog, forecast commits, hub inventories, revenue outlook, RFQs, and issue resolution; support Field Sales with negotiating pricing and contract terms, relationship management, and value added services.• Supported strategic accounts such as IBM and Hewlett Packard• Rotated to support all product groups across distribution, ODMs, and OEMs• Received Core Team Award for being integral part of SAP ECC & CRM implementation project

San Jose, California, Us

Supervise 5 interns in testing Banking and Internet-Commerce security applications. Manage projects, streamline and document testing procedures and procedures for creating test environments. Oversee two configuration and validation labs; delegate system maintenance tasks. Evaluate and present test results and product concerns to executive management and development team. Validate test plans and develop whitepapers for third party testers. • Promoted to QA Lead within first two weeks of employment