Sam Hathaway Email & Phone Number

The Colony, Tx, Us

Lewisville, Texas, United States

Lewisville, Texas, United States

-Use ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.-Generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the company's business management computer system.-Contact Insurance Representatives to determine coverage and liability.-Conduct ACD outbound calls to achieve Assignment conversion rate and department goals. -Listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner.-Resolve first-tier customer questions, concerns and complaints.-Handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues.

Dallas-Fort Worth Metroplex

-Provide quality play-by-play announcing of hockey games that are streamed LIVE on HockeyTV.-Work closely with the on-site engineer and videographer to ensure a high-quality broadcast.

-Answer incoming calls about our products and services with existing customers-Retain ADT customers by problem solving, deescalating customer issues and resolving account issues

Dallas-Fort Worth Metroplex

Part-time Board Operator and Air Talent for 105.3 The Fan KRLD FM. Responsible for board operation, TSN and sister stations 1080 KRLD/KLUV sports anchoring. Dallas Cowboys and Texas Rangers Radio Network Game Day Producer.

Dallas-Fort Worth Metroplex

Plano, Texas, United States

-Appointment setting for Service Advisors-Logging client information into the CRM-Running reports-Routing calls to the appropriate department-Follow-up phone calls after service

Dallas-Fort Worth Metroplex

-Support the Producer and Production Manager to meet the various administrative needs of production. -Learn about various aspects of Inside The Huddle - A Sports Media Production while gaining hands-on experience. -Camera operations (studio and remote), -Studio set-up and lighting, craft services, -Basic editing and audio design. -Work closely with the editorial and production staff and relied upon as an active members of the team.- Manage multiple projects simultaneously. -Maintain a strong, detail-oriented work ethic, self-motivation and positive attitude. -Utilize knowledge of television production and the production process. -Apply familiarity with Adobe Creative Suite and experience related online research to social media including Twitter, Facebook, Snapchat, Instagram, and YouTube.

Fayetteville, Arkansas Area

Student Production Assistant for Razorback Sports Network which is the University of Arkansas' branch of the SEC Network part of ESPN.-Assisted in many SEC Network/ ESPN Broadcasts, including two full seasons of baseball, basketball, and football.-Camera Operator and Camera Shading for various sports.-Edited post game press conferences using Adobe Premiere Pro-Used Crossfire and Blaze programs for video board graphics from control room and press box.-Time Out Coordination- Coordinated commercial breaks with Verizon during SEC/ESPN Broadcasts.-Exercised knowledge of current athletes, coaches, and season information

-Found, pitched and wrote stories using broadcast style-Created and produced local, campus and world news stories by bringing a local and personal aspect to every story -Shot videos, captured clean audio and utilized interviewing techniques to create quality packages and vosots for newscasts-Reported stories live on air and live wrapped packages.

- Worked 10 shows as a producer for UATV newscasts- Rotated each week as a lead, assistant, field and digital producer- Found content and created scripts for the newscast- Organized reporter stories and live events - Communicated with reporters/talent to ensure a quality broadcast - Shot and edited interviews and b-roll using Adobe Premiere Pro- Created graphics, operated the teleprompter, audio board and loaded VTR.- Directed news team to ensure a newscast with great flow as a lead producer.