Sam Haw Email & Phone Number

New York, New York, United States

In addition to my previous duties, I helped oversee the expansion of the customer service department. This included interviewing and training new employees, assigning daily tasks, and reorganizing previous systems in place. This includes setting up a new phone routing system and an automated returns portal. I've also helped organize in-person record fairs with a small team of other coworkers.

New York City Metropolitan Area

Assisted customers with tracking, returns, troubleshooting, and general information via email and phone. Created invoices, shipping labels, and information packets for orders. Processed returns and refunds. Tested open-box Moog synthesizers, Ableton Push 2s, Teenage Engineering OP-1s and OP-Zs to ensure they were in proper working condition. Wrote record reviews for the website and took lead of quality control on TTL Exclusive vinyl releases.

Greater New York City Area

Picked, packed, and shipped turntables, speakers, vinyl, and other vinyl accessories. Stocked, checked, and counted inventory.

Hillsborough, Nc

Analyzed and fulfilled sales orders for independent record stores and Amazon. Picked, packed and shipped fan and artist orders. Mailed promotional materials to record stores and press outlets. D2F for Yep Roc Records, Sundazed/ Modern Harmonic, Studio One, Warp Records, Luaka Bop, and Beyond Beyond is Beyond.

Hillsborough, Nc

Managed aspects of social media and Bandcamp accounts, assisted in tour marketing, performed digital audits on artists and record labels, pitched new releases to Spotify, updated Apollo playlists, picked and packed direct-to-fan orders, updated release information on iTunes, mailed new releases to press, researched leads for non-traditional vendors, researched methods to improve efficiency, and general support. May to August 2018, January to May 2019.

Greensboro--Winston-Salem--High Point Area

Upheld FCC regulations, organized weekly board meetings, organized WUAG Presents shows, managed an annual budget of roughly $50,000, and communicated with UNCG's administration.

Greensboro, Nc

Overseeing the current rotation of music, digitizing the music library, communicating with labels, services, booking agents, and promoters, and updating the weekly Top 30.

Durham, Nc

Stocked inventory, mailed promotions, updated website with tour information, and general support.