Sam Hilgendorf

Sam Hilgendorf Email and Phone Number

CIO at Fox World Travel - Unlocking the potential in technologists and inspiring them to be extraordinary. @ Fox World Travel
Sam Hilgendorf's Location
Greater Milwaukee, United States, United States
Sam Hilgendorf's Contact Details
About Sam Hilgendorf

I am an established technology executive and professional services leader with 20+ years of proven experience leading innovation and transformation. I bring a high-energy, collaborative, and consultative approach to technology decision-making, focusing on improving the customer experience while generating positive ROI.Throughout my career, I have demonstrated a strong ability to develop, manage, and support strategic programs for cloud and managed services customers. I ensure these organizations reach near-term and long-range goals by bringing and instilling a passion for the customer experience.******************************SELECTED CAREER HIGHLIGHTS✔ Delivered a 3-year compounded annual growth rate of 17% to over $44MM in yearly revenue for a Professional Services organization.✔ Created a Customer Success role, leading to a 27% increase in an annual enterprise customer spend of over $1MM.✔ Turned around an under-performing office to deliver 3-year growth of 89%, including a 12% margin improvement.✔ Reversed a negative trend, improving profitability from -3% to over 15%, as part of a turnaround for a global professional services organization.✔ Delivered more than a 40% improvement of cloud services implementations, decreasing from 110+ days to less than 60 days in just over two years. ✔ Recognized with 2 Magellan Awards for Innovation from Travel Weekly for technology innovations for managing cancelled tickets and simplifying the process for migrating between travel management companies. *******************************KEY AREAS OF EXPERTISE☑ Cloud Architectures (SaaS, PaaS, IaaS)☑ Solution Architecture & Engineering☑ Enterprise Service Delivery☑ Travel Technology☑ Cross-Functional Relationship Management☑ Client Project Implementation ☑ Onboarding & Adoption☑ Business Process Improvement☑ Enterprise Data Management☑ Vendor & Supplier Management☑ P&L Management☑ Product Development and Innovation☑ Customer Success Operations☑ Executive Team Leadership☑ IT Professional Services*****************************I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection or contact me at: ➞ PHONE: (414) 617-9745➞ EMAIL: sam.hilgendorf@gmail.com

Sam Hilgendorf's Current Company Details
Fox World Travel

Fox World Travel

View
CIO at Fox World Travel - Unlocking the potential in technologists and inspiring them to be extraordinary.
Sam Hilgendorf Work Experience Details
  • Fox World Travel
    Chief Information Officer
    Fox World Travel 2018 - Present
    Oshkosh, Wi, Us
    Accountable for the product strategy and digital transformation of Fox World Travel, collaborating with business lines on the multi-year technology roadmap. Responsible for the technology budget, including IT applications and infrastructure, product development, and travel technology professional services. Responsible for vendor management of all 3rd party travel technology partners, including GDS, online booking tools, duty of care solutions, and external data providersAwards - Awarded CIO of the Year in 2023 from WisconsinCIO.Awarded 2 Travel Weekly Gold Magellan Awards in 2020 for innovation for an accelerated implementations process and automating the management of unused airline tickets. Recognized as a SAP Concur Distinguished Partner in 2021 for custom integrations within the Concur Travel platform.Accomplishments - Launched “Colby,” a Generative AI personal assistant, designed to augment all Fox associates, integrated into Microsoft Teams and available to all coworkers.Envisioned and executed a cloud-first strategy that led to the successful migration of an aging on-premises datacenter to Microsoft Azure and Amazon Web Services.Launched “Cognition,” a commercial product offering, combining an Enterprise Data Warehouse, Data Visualization, and API architecture, allowing customers and suppliers to integrate data feeds into a business intelligence platform.Introduced Agile framework concepts into the Software Development Lifecycle, implementing a sprint schedule, establishing retrospectives, and leveraging Kanban boards to improve the velocity of the new product release schedule.Launched a career planning framework for emerging technology leaders, combining individual development plans, a capabilities matrix, project management skills, and leadership training.
    View
  • Oneneck It Solutions
    Vice President - Professional Services
    Oneneck It Solutions 2016 - 2018
    Madison, Wisconsin, Us
    Accountable for the entire Professional Services and Cloud Migration Services performance for OneNeck, and responsible for delivering $15MM in Professional Services revenue and the Cloud Migration Services of $8MM of annual recurring revenue in 2017.Responsible for an organization of over 100 coworkers including directors, managers, engineering consultants, project managers, administrators, and contractors.Improved Professional Services profitability from -3% to over 15% by establishing billable utilization goals, targeted bill rates, inspection mechanisms, and improving the cost structure of the Advanced Services team.Improved customer satisfaction with both Professional Services and Cloud Migration Services by developing a structured delivery project methodology leading to an Net Promotor Score of 59 for Advanced Services customers in 2017, a 34% improvement from 2016.Improved coworker retention from a 20% yearly turnover to 10%, by driving management alignment to technology practices, implementing yearly individual development plans, and performing regular skip-level meetings throughout all levels of coworkers.Integrated four distinct business units into a single organization, combining different regions, functions, and workstreams into solution aligned teams.Integrated three different process toolsets into a single, universal Professional Services Automation tool (Changepoint) to deliver a consistent experience across all customers and regions.
    View
  • Cdw
    Senior Manager - Professional Services
    Cdw 2013 - 2016
    Vernon Hills, Il, Us
    Accountable for the services revenue and operational performance of the Great Plains region, which totaled more than $44MM in 2015Responsible for, directly and indirectly, a team of over 110 consultants, project managers, and technicians, and professional service managers, who are responsible for delivering CDW’s service solutions throughout the Great Plains regionAchieved services revenue and gross profit growth targets in each of the last 3 yearsDeveloped a Customer Success role, called an Enterprise Architect, designed to engage deeper with Enterprise Customers to ensure the solutions we provided met the business outcomes desired by these customersAccountable for the research, development, and ongoing maintenance of CDW’s entire services portfolio, which includes service solutions around cloud, datacenter, enterprise networking, mobility, security, and unified communications & collaborationRestructured CDW’s services R&D department, implementing KPIs and financial measurements, to track, communicate, and ensure successful solution development and adoptionResponsible for a $2MM annual operational budget, and directs a team of 18 highly skilled technical architects and application developers, who are tasked with creating CDW’s next generation services offeringsEstablished a software development life cycle around Agile Software Development principles for CDW tool developmentLaunched over 20 new service offerings in 2015, driving an additional $2MM in services revenueCollaborated with services, marketing, sales, and partner management organizations, which are directly responsible to maintain CDW’s competitive advantage across North America
    View
  • Cdw
    Professional Services Manager
    Cdw 2010 - 2013
    Vernon Hills, Il, Us
    Responsible for successfully delivering the full range of CDW's IT services portfolio in southeast WisconsinManaged a team of 20 highly skilled IT consultants in the field of Cisco Unified Communications and Infrastructure technologiesEstablished management and executive relationships with clients to ensure successful delivery of CDW's servicesConsistently grew CDW services portfolio revenues in southeast Wisconsin by greater than 15% YoY from 2010 to 2013Led the development of the Associate Program, a training and mentoring program designed to create an emerging talent pool of engineering consultants for CDW's future needs
    View
  • Cdw
    Technical Lead
    Cdw 2007 - 2010
    Vernon Hills, Il, Us
    Responsible for mentoring and coaching a team of five Cisco infrastructure engineersDesigned and implemented Cisco infrastructure solutions (including Datacenter Solutions, LAN/WAN, Security, and Wireless) to CDW's largest clients in southeast WisconsinArchitect and Lead Engineer for a 100+ site, global WAN network migration utilizing MPLS technologyArchitect and Lead Engineer for a datacenter migration from Enterasys to Cisco Systems for a regional healthcare network supporting 3.9 million patientsProject Manager for a design, implementation and rollout of two-factor authentication for VPN users at an international toy manufacturerExceeded financial goals every quarter from 2007 through 2010Awarded President’s Club in 2009 as one of the very first professional services team members.
    View
  • Cdw
    Network Engineer
    Cdw 2004 - 2007
    Vernon Hills, Il, Us
    Responsible for designing, implementing, and supporting network infrastructures for CDW's Milwaukee-based clients.
    View
  • Systems And Programming Solutions, Inc.
    Senior Network Engineer
    Systems And Programming Solutions, Inc. 1999 - 2004
    Brookfield, Wi, Us
    View
  • Concordia University Wisconsin
    Network Technician
    Concordia University Wisconsin 1997 - 1999
    Mequon, Wi, Us
    View

Sam Hilgendorf Skills

Data Center It Service Management Professional Services Leadership Management It Strategy Strategy Customer Success Cisco Technologies Program Management Business Process Improvement Customer Relationship Management Business Development Cross Functional Team Leadership Project Management Product Management Network Architecture Cloud Computing Security Engineering Management Experienced Change Agent Virtualization Solution Architecture Networking Consulting Managed Services Cisco Systems Products Unified Communications Vendor Management Itil Technology Planning Ccnp Solution Selling Technical Architecture Emerging Technologies Lan Wan Infrastructure Wan Disaster Recovery Wireless Ccie Microsoft Technologies Cisco Technical Management Technology Management Active Directory

Sam Hilgendorf Education Details

  • Concordia University-Wisconsin
    Concordia University-Wisconsin
    General Studies And Humanities

Frequently Asked Questions about Sam Hilgendorf

What company does Sam Hilgendorf work for?

Sam Hilgendorf works for Fox World Travel

What is Sam Hilgendorf's role at the current company?

Sam Hilgendorf's current role is CIO at Fox World Travel - Unlocking the potential in technologists and inspiring them to be extraordinary..

What is Sam Hilgendorf's email address?

Sam Hilgendorf's email address is sh****@****fox.com

What is Sam Hilgendorf's direct phone number?

Sam Hilgendorf's direct phone number is (502)-244*****

What schools did Sam Hilgendorf attend?

Sam Hilgendorf attended Concordia University-Wisconsin.

What skills is Sam Hilgendorf known for?

Sam Hilgendorf has skills like Data Center, It Service Management, Professional Services, Leadership, Management, It Strategy, Strategy, Customer Success, Cisco Technologies, Program Management, Business Process Improvement, Customer Relationship Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.