Sam Costantino Email & Phone Number

Hired to evaluate current systems and provide process improvement suggestions to aid in the establishment of streamlined procedures. Partnering with leadership to develop personnel policies and procedures, as well as benefits plans and strategies.

Washington, Dc, Us

- Primary HR support for Washington, DC, and West Coast offices.- Provide HR expertise and management of performance management, employee engagement, succession planning and talent development, DE&I, change management, and organizational effectiveness. Additionally, provide support, trusted advice, and guidance to APCO leadership. - Coach and advise employees and line managers on a day-to-day basis in effective people management.- Actively involved in Learning & Development requirements and supporting the training needs. - Work closely with the HR Director and Chief Talent Officer to implement North America and global HR strategies and initiatives.

Washington, District Of Columbia, Us

- Served as the Acting Team Lead for the Employee Relations Team. Under this role, I oversaw all portfolios under the Employee Relations Team, which included staff onboarding/transitions/out-processing, performance management, conflict resolution, and employee recognition. - Collaborated with hiring managers and Team Leaders to influence change and identify staffing and operations needs; liaised with senior leadership to direct recruitment and retention efforts in relation to office staffing priorities with an eye towards talent management, leadership development, and succession planning.- Served as the primary point of contact on the Employee Relations Team for sensitive staffing situations including providing guidance in relation to managing employee performance issues and sensitive out-processing situations.- Developed and updated existing administrative resources and guidance documents, working closely with colleagues to maintain up-to-date policies and procedures for office knowledge management.- Guided employees through all human resources and administrative procedures and assisted with questions about policies.

Washington, District Of Columbia, Us

-Coordinated successful onboarding and orientation for all new hires. Provided stakeholders with onboarding information and created orientation schedules for each new hire, which ensured they met with the critical teams within OTI and received the necessary training to be successful in their role. Collaborated with the supervisor and receiving teams to allow for full participation and input into the schedule and orientation process. -Organized and facilitated monthly new hire meet and greets with the office to provide new employees with the opportunity to network and build connections. Managed the process of transitioning this event into a beneficial virtual opportunity in the spring of 2020.-Organized the first step of the performance evaluation process for all new and transitioning staff. -Managed the timekeeping system as the primary timekeeper and subject matter expert. When a new version of the timekeeping system was implemented in January 2020, I learned the ins and outs of the new version, worked with various teams to fix problems that arose, and updated all guidance.-Researched and put together a business proposal for an office buddy program in an effort to encourage full and fast integration of new hires into the office and presented this to key stakeholders.-Created a file management system from scratch which tracks all staff tenure and additional applicable personnel information dating back to 2000. -Managed the planning of morale events.

Philadelphia, Pa, Us

-Coordinated support across the office to ensure all teams were fully staffed and capable of completing tasks and meeting deadlines.-Managed the filing system for all Human Resources personnel documents. Completed an audit of all files ensuring that the filing system was up to date and was in charge of adding all additional files.-Assisted with the performance evaluation process for all secretarial staff. -Coordinated event planning for the office. Implemented a monthly charity donation event and the annual Administrative Professionals Day celebration.-Assistant to the Regional Manager of the Washington, D.C. office. Coordinated scheduling, monitored phone lines, and acted as the first line of support for all operational matters.-Operated all functions at the Reception Desk, when short staffed. Answered the phone lines, provided a welcoming and knowledgeable first experience for all guests, and coordinated logistics support for conference room meetings.

-Managed administrative tasks for the Secretarial Services Department. This consisted of managing all secretarial performance bonus programs and timesheet processing, as well as ensuring that everything is processed for payment on time. Oversaw and kept track of employee attendance and responded to ad hoc requests received over the department phone line/email address. -Provided general administrative support to the Senior Manager of Secretarial Services, to include managing multiple phone lines, scheduling meetings, drafting correspondence, keeping track of multiple project deadlines, and assisting on assigned jobs.-Managed and tracked changing deadlines and coordinated with Human Resources Management and numerous stakeholders to create a large scale secretarial structure business proposal which reimagined the way in which the secretarial staff would provide support to the attorneys. -Participated in the hiring process by screening and selecting qualified resumes, working with the hiring manager and associates to schedule interviews, and assisting with extending an offer.-Organized training documents and supported the onboarding and training of 16 new secretarial staff members, including organizing and producing the onboarding binder and coordinating with 10 different departments to create the orientation and training schedules. -Coordinated secretarial staff coverage for all projects; arranged training and long-term support for extended secretarial absences.-Assisted in filing annual evaluations and managed all files in the department file room.-Liaised across departments and with training staff on logistical coordination and planning to support the company's mission of enhancing the work force and advancing careers through technology-based learning.

Brookfield, Wi, Us

-Lead customer support employee for the TrainingPro e-learning platform, a subsidiary of OnCourse Learning. -Demonstrated specialized experience in supporting continuing education and certification courses in fields such as insurance, real estate, and mortgage. -Trained new customer support representatives and was the main contact for all follow-up questions while on live calls. Assisted staff in accessing and utilizing all aspects of the training platform. -Point person for all unique or complicated questions. Assisted customers in navigating the training courses and completing the training successfully. -Responsible for consistently meeting and anticipating customer requests through phone and email. Maintained extensive knowledge on the training courses offered and the information that needed to be communicated to customers in order to help them select the correct course.

Los Angeles, Us

-Communicated with the Executive Director of B~STEM Project on a weekly basis to assist on public relations initiatives. -Created press releases, press kits and outreach letters to introduce the non-profit organization to the press and to promote the events being held. Researched and created a database of extensive press and community contacts to be used for B~STEM Project events. -Planned a four-month-long social media campaign aimed at promoting the mission statement of the company and gaining social media followers who would later become participants in the organization’s first major event. -Created comprehensive partnership strategies to be presented to potential B~STEM Project partners. -Ran the B~STEM Project social media accounts to include Facebook, LinkedIn, Twitter, and Instagram.

Lake Buena Vista, Florida, Us

I have held two different roles during my career with the Walt Disney Company. I have been a Sales Associate and an Attractions Attendant. As a Sales Associate at the Disneyland Resort, I was responsible for ensuring a positive shopping experience for the park guests. My primary tasks included operating the register, attending to the needs of the guests within and around the area of the store, and proactively responding to the needs of the store floor. My positive performance also afforded me the opportunity to be cross-trained and work in additional locations within the park.I have also been an Attractions Attendant. I have worked at the Soarin' attractions in the Epcot theme park and the Space Mountain ride at the Magic Kingdom theme park. While working under the role as attractions hostess I was responsible for providing all guests with safe and enjoyable experiences. I quickly mastered all of the required tasks, including operating the ride in all positions and using my knowledge to keep the attraction wait time low. My superiors recognized my excellent service and often called upon me to calm tensions and resolve conflicts that would occasionally arise among the guests in and around the ride.

-Responsible for advertising and promoting attendance at Career Services events on campus to ensure as many students as possible were aware of and taking advantage of the professional development and career advancement opportunities offered. -Scheduled large, multiple-day events, including organizing and running two multi-day job fairs. This included advertising, set-up, logistics support, communicating with vendors, and assisting with the running of the job fairs on the days of the events. -Demonstrated experience creating and organizing PowerPoint presentations and templates for 15 professional development training workshops. Promoted and assisted in organizing eight workshops relating to a variety of topics, including maximizing study abroad experiences and professional networking through social media. -Created and distributed all advertisements, assisted with set up, drafted communications to be sent out campus-wide, and updated the calendar of events on the department website.

Internship program focused on media systems and communication practices in England. While abroad I conducted research at libraries and universities in London and collaborated with contacts at the British Broadcasting Company (BBC) to analyze a variety of issues relating to media.

Bachelor'S Degree, Communication And Media Studies

Education record