Sam Hooi Fun Email & Phone Number

Kuala Lumpur, Malaysia

Achievement:- Dynamics 365 CRM Customer Service to manage, track and store customer enquiry/feedback. Complete hotel booking process is part of the feature. - Datamart System to import data from various source system for user to perform data analysis.- SharePoint Portal for company to store and share company information to all employees.- Financial Calculator to produce comprehensive financial report based on few simple data points provided by customer.- Helpdesk System for requestor to submit IT request via the system and route to respective approval based on workflow setup.- Claim System for employee to submit claims monthly by capturing the receipts / documents and submit for approval.

Petaling Jaya, Selangor

RESPONSIBILITIES:The prime responsibility of Project Manager is to ensure delivery high quality project on time. The duties including project planning, organising, leading and controlling.Once received the letter of offer from clients, I will have several meetings with client for preliminary requirement study and analysis to define the project scopes and project plan by deploying project schedule, policies and procedures to support achievement of the project objectivesThe key organising duties as a Project Manager including defines the organisational structure of the project team members, identify roles and positions of each team member. Besides, I will also need to identify the services to be provided by external partner companies if applicable.To lead a project team, I will need to setup team direction, and coordinates activities across different department, motivate team members and assigning jobs to each team members.As a Project Manager, I must ensure the project always on track. To achieve the goal, I will need to monitor the project progress, determine the cause of deviations from the plan and taking corrective actions to address deviations.ACCOMPLISHMENT:a. Completed a Multi-channel Distribution Management Solution (McDMS) for a Insurance Company which the System can support multi-channel distribution, compensation computation, payroll, and performance analytic. The System can integrate with multiple core administration back-ends to process commission, bonus and GST.b. Completed a Direct Online Insurance System that allow visitors to browse, view choices for lifecycle needs and get value comparison of products. The System is designed to understand needs of clients, get advice from e-Financial Advisors, and client can choose to purchase online. The System is compliance with full regulatory and Personal Data Protection Act.

Petaling Jaya, Selangor

RESPONSIBILITIES:Understand client's requirement, analyst the requirement and advise client's the best approach that fit the business operation.ACCOMPLISHMENT:a. Supporting multi channel agency leader corporation (ALC) System that compute commission for the finance agency

RESPONSIBILITIES:Lead 4 members in a group. Responsible to give advice for the group members during the software development cycle and report to management.Meet up with client for requirement study. Doing system investigation based on the client’s requests, to determine the costs, benefits and resources requirement needed to accomplish the system.Analyze the project goals, list down project scope and attempting to engage users to define project requirementPrepare the functions and operations requirement in detail including screen layout, business rules, process diagrams and other documentation.Coding based on the requirement and design has been approved by the management andagreed by the client.Perform unit testing, system testing and user acceptance testing.System enhancement and maintenance support after the system has been lived.ACCOMPLISHMENT:a. Completed an e-call system for a Customer Service Centre. The system is helping the operators to search on the product’s detail when receiving an inquiry from customer, allow customer to make a complaint on the products or services.b. Completed an e-commerce system for jewelry trading. The System served the role from goods ordering until product delivery. The system also allows the staff to check the stocks availability when they receiving the order from customer.c. Developed an e-cheque system. The main function is to allow the user to create a cheque and issueto the beneficiary. At the same time, the system will update the cheque status once the cheque has been presented to the bank for clearing.d. Completed a window based MIS system. The system is mainly served for the reporting purpose. User is allowed to import the data into the MIS system and generate the report based on the analysis report requested by the management.e. Installation and implementation on SharePoint 2007. At the same time, provide training to the users on how to operate the SharePoint and perform daily task from SharePoint.

RESPONSIBILITIES:To develop a new system based on user’s requirement.ACCOMPLISHMENT:a. Completed a window system for a banking cheque system. The system allows Maker to inputpayment details and print out the cheque to particular beneficiary.b. Completed an e-procurement system for a media company. The system can reduce the workload forthe users when they are preparing a proposal for client on the advertisings purpose.

Bachelor Of Computer Science/Information Technology, Business Information System

Advanced Diploma Of Computer Science/Information Technology, Business Information System