Samantha Hooper-Hamersley Email & Phone Number

New York, Ny

• Support management of the daily operations of the UES store: assume total responsibility when store leaders are not present.• Create daily business agendas, focusing on: goals, company-directed tasks/activities, and the prioritization of customer care.• Exemplify excellent customer care through the PS Customer Service initiative: CREATE: Connect, Respond, Explore, Add, Thank, Empower. • Motivate and direct associates: identify strengths, and areas of opportunity. Zone associates to areas, which highlight their skills, and/or afford them the chance to grow.• Seek and create development plans for potential workshop instructors. • Conduct Custom Print appointments: thoughtfully navigate and facilitate the creation of personalized products. Execute and manage orders with high attention to detail, and seamless follow-through.• Lead community engagement: strengthen relationships with fellow neighborhood establishments, manage and create content for store’s Instagram account.

New York, Ny

• Support the daily operations of the UES store: act as Store Manager, when mgmt. members are not present.• Exemplify excellent customer care through the Paper Source Customer Service initiative (CREATE: Connect, Respond, Explore, Add, Thank, Empower). • Build and maintain meaningful customer connections: invest equal time and energy, convey understanding of needs and ideas.• Inspire, customers to develop new skills through product demos./workshops.• Drive business through KPIs: create daily agendas; communicate goals (sales, ADT, UPT, Conversion, Workshop, Registry, Custom Print) to team.• Motivate associates by zoning them to their strengths/interests, and encouraging them to focus on areas of opportunity; working with them to develop their skills.• Conduct Custom Print appointments, partner with customers to thoughtfully create products, which match their vision, show consistency in order management, and follow-through.

New York, Ny

• Managed daily operations of $9.5M UES store (50+ team): stockroom to sales floor. • Upheld compliance with co. directed: policy, standards, and payroll/sales plans.• Managed hiring process: recruited, interviewed, onboarded, and developed personnel. • Utilized HRIS: ADP, Everify, Kronos, Success Factors.• Created schedule for team of 40+; pro-actively planning for: payroll, events, holiday season, annual inventory, meetings, and trainings.• Exemplified the Anthro. “unimagined customer experience” through: hiring, team direction & development, prioritization of store goals/needs, event leadership, and personal customer connection.• Wrote comprehensive business assessments: utilized company-reporting tools, and knowledge of customer experience to communicate with store & district leaders.• Led educational and motivational team meetings, orientations, and trainings.• Ran Home Dept. in Q4 ‘16: surpassed LY business, despite co.-wide lower vol. sales.

New York, Ny

• Provided legal/administrative support for civil litigation/corporate firm: conducted research, utilizing Westlaw, drafted, and filed pleadings and client correspondence.• Assisted with document production and trial preparation, attended and provided trial support for successful litigation.

Garwood, Nj

• Assisted with preparation of prescription labels and filling/dispensing of prescriptions for approval by pharmacists.• Maintained/updated: patient profiles in pharmacy computer system, merchandise, and prescriptions.• Trained for Pharmacy Technician Certification.• Assisted customers in person/on phone with sales, queries and complaints.

Westfield, Nj

• Taught theater curriculum to two classes of 18+ (ages 3-5).• Conceptualized, wrote and submitted lesson plans weekly for school director’s approval.• Developed students’ cognitive, behavioral, social, emotional, communication, and fine/gross motor skill development through the exploration of theater.• Established and cultivated a welcoming, inspiring and safe environment; encouraged: mutual respect, kindness, positive behaviors, and freedom of imagination.