User Account Management: Creating, modifying, and deleting user accounts and groups in Azure Active Directory. This also includes assigning licenses and permissions as needed.Mailbox Management: Managing Exchange Online mailboxes, including configuring mail flow, setting mailbox permissions, and handling user requests (e.g., shared mailboxes, distribution groups).Security and Compliance: Implementing basic security measures such as setting up multi-factor authentication (MFA), monitoring security alerts, configuring data loss prevention (DLP) policies, and ensuring compliance with organizational policies.Application Support: Supporting core applications such as Outlook, Teams, OneDrive, and SharePoint. This includes troubleshooting issues, managing application settings, and ensuring users can access the necessary tools.Device Management: Basic management of devices connected to Microsoft 365 through Intune, including enforcing security policies and ensuring device compliance.Service Health Monitoring: Keeping track of Microsoft 365 service health, checking the admin center for any service issues, and informing end-users of any outages or disruptions.Backup and Recovery: Ensuring data backup policies are in place, understanding Microsoft 365’s data retention policies, and assisting users with data recovery (e.g., recovering deleted emails).License Management: Assigning and removing licenses, optimizing license usage, and ensuring that users have the appropriate Microsoft 365 licenses for their roles.Trained various amateur, national & international professional athletes from sports like soccer, cricket, track and field and physique athletes taking care of everything from nutrition, strength & conditioning, rehab, injury management, recovery and KPI tracking.Worked with top athletes from Hero ISL, Hero ILeague, Hero Youth League.

Worked remotely with customers from the USA providing them on-call support with their Savings and Checking accounts.

Coached football to students from the U6 to the U18 level in various club level competitions.Played for the club in MDFA tournaments.

Completed the preseason with FCPC U18s leading to talus impingement (overuse injury).