Senior Technologist
London, Greater London, United Kingdom
• Responsible for safety, legality, sustainability and NPD delivery for thermally processed and ambient stable foods (sauces, grains, rice, pasta, tea and coffee)• Accountable for identifying key complaint trends, leading suppliers to apply root cause investigation methods and maintain specific quality improvement plans.• Analysed the risk COVID-19 presented to M&S Food Supply chains and manufacturing partners and informed Category Leads to contingency plan in order to maintain… Show more • Responsible for safety, legality, sustainability and NPD delivery for thermally processed and ambient stable foods (sauces, grains, rice, pasta, tea and coffee)• Accountable for identifying key complaint trends, leading suppliers to apply root cause investigation methods and maintain specific quality improvement plans.• Analysed the risk COVID-19 presented to M&S Food Supply chains and manufacturing partners and informed Category Leads to contingency plan in order to maintain supply to 600+ stores.• Protected the M&S Brand by improving responsible sourcing guidelines for Tea & Coffee• Collaborated with FairTrade to review and improve M&S sourcing strategies for ingredients from countries of very high risk• Created a world-class sourcing requirement for Rice that identified and mitigated food safety and authenticity risks in the global supply chain.• Through the Food Integrity and Authenticity Investigation team, identified risks to food authenticity and ensured mitigations were in place to protect consumers and the Brand.• Successfully landed 3 category transformation projects delivering margin growth and improved sales• Approved new suppliers to deliver NPD for M&S launch on OCADO following strict timelines and PLM/NPD process. Show less