Lexus & Toyota Specialized Repair Center

Principal Accountability:• Hold the position of Toyota Service Manager as dealer for ALJ (Abdulatif Jameel) Toyota, KSA.• Achieved 100% of the Kodawari Standards for Alyahya Khamis Musheit Branch.• Initiated the implementation of 80+ program.• Achieved the highest score of GDI (Customer Delight Index), later NPS (Net Promoter Score). Within Alyahya branches.• Won price for achieving top NPS & FIR degrees among all Toyota wholesalers in KSA 2020. • Achieved service targets many times since January 2017 and on.• Create a shared motivational evaluation method for service advisers enhanced loyalty and productivity later was spread to other branches after branch success.• Concentrate on added value to service, such as Warranty, Lead time, Car Wash.• Decrease amount of customer complaints, increase number of unit received and gross profit.• Was able to solve some technical issues of Fortuner 2016 model year by convincing Toyota JPN to send specialist to our branch.

- Establishment of mega body work for MIG Group - Sudan.- Help in recruiting qualified staff.- Market surveys for service pricing.- Contact insurance companies and preparing contracts.- Contacting equipment and material suppliers.- Preparations for branding, advertisement and marketing campaigns.

- Launch Service Center for AHB Co. Ltd. mid 2008, prepare the organization charts, hiring and recruiting staff, approx. (20), prepare the workflow chart, policies, and documentation. - Evaluate local operation system (Oracle), approve improvements required from top management, supervise the implementation and testing period, most importantly implementing the most recent trends in automotive sector for operation system such one used by BMW including teh ABC methodology in Parts Department. Accordingly set formulas for lost sales, reordering formula, Min & Max Level, etc...- Continuously observing tough impacts of economic on business for not only surviving, but seizing right opportunities with deteriorating business.- keeping working environment in hospitality and always customer oriented.

• Practiced my managerial functions of the Service Manager as trained by my superiors at BMW across group’s franchise.• Used to specify the qualitative and quantitative annual targets and measurements as approved by the directors• Performed different activities for marketing and advertisement for our brands.• Continuously created training measures for sales and after sales staff.• Used to monitor, revise and decide on our repair conditions and FRU prices across our group’s automotive franchise.. Having good computer skills, held the job of implementing the AP2000 operating system across group’s franchise, and was responsible for its training and technical support.• Presented periodic KPI reports with top management.• As well, participated in different essential company's events and related conferences such as the launch of new models.• One of my achievements at Nefeidi Group is joining a team and establishing Nissan Dealership.

. Approved by BMW as training engineer for Sudan market.• Used to plan and implement training measures for technicians (e.g. SIP internal; BMW Group Training Program).• Managed the workshop cars in the best way possible.• Used to organize regular employee meetings and motivate.. Calculate productivity measurements - efficiency and effectiveness.. As well, used to support sales-marketing points, and training sales personnel to advanced car systems.

• My first task when I joined Nefeidi Group was to establish the BMW & Land Rover Service Center with my direct supervisor and colleagues.• Used to run smooth day to day service operations and proper execution of repair orders by the technicians.• Provided technical support for the technicians especially in the diagnosis of difficult repairs which was my field of expertise.• Managed, instructed and motivated staff members under my supervision.• Organized the parts supply for technicians.• Observed the applicable Terms and Conditions of Repairs.• Learned to optimize the use of work bays in the workshop.• In short time I was given the responsibility of vehicle warranty, good will and extended good will.

• Officially represented the company on site.• Fully authorized to negotiate our contracts.• My major role was to transfer crude oil from production area to shipment port. With staff motivation, I kept work running 24/7.• Responsible for periodic production reports besides budgeting for our running expenses and camping.• Used to deal with local government, subsidiaries, security and military (military campus) because it was a restricted military area.• Used to manage staff (over 20 personnel).• Solved by negotiations difficulties concerning dangerous off-road trips, in regard to security issues and poor road conditions.• By close follow ups (including radio tracking) and continuous non-stop work, and proper units maintenance, working in severe conditions of insecure area and poor off-road conditions over 220 km distance. We won a prize from The Gulf Petroleum Co. for our performance during my management period.

. Provide periodic maintenance for 15 tourist buses in addition to 40 Hino ZY trucks & trailers. Gained experience in performing all kind of light and heavy repairs, engines, electric systems, pneumatic, hydraulics, air conditioning and gearboxes... etc.. Soon I was able to provide off-road support in case of breakdowns outside workshop up to 1,200 km away.. Beside buses and trucks, I used my experience to perform repairs to company cars as well.