Headquarters gave the opportunity to manage their Saudi clients and strengthen the relationship with each of them besides below objectives.– Manage order fulfillment through SAP and liaise with production, procurement, logistics, quality and finance regularly to ensure smooth deliveries are prevailed and documented.– Proper knowledge transfer and timely field support to client engineers, installers and OSP managers.– Conduct quarterly workshops. Respond to field queries and proactive scheduling/monitoring of process adherence both internally and externally. – Coordinate all customer deliveries to make sure orders entry and deliveries are turned around in the stipulated times.– Maintain customer satisfaction level.

My customer centric approach was rewarded with an additional assignment to manage the below activities besides project management.– Post winning the project, perform contract review of purchase orders, margin analysis and managing P&L.– Liaise regularly with team of sales and colleagues from range of departments as such Design/Engineering, Purchasing, Production and Quality, as well as senior management to ensure that all technical, administrative and financial requirements are met and arranged for prior to project execution or deliveries. – Assists the sales team and customers to understand the products or solutions from technical, quality, pricing and delivery perspectives. (Remotely and Onsite)– Post sales support by conducting live demos and resolving the product or solution related queries remotely and onsite.– Build and maintain strong relationship with clients.

– Creating a business case upon receiving RFPs. Evaluating, preparing, completing and submitting project proposals, BOMs within the baseline timescales.– Professional review of tender to find out the scope of making business and take further actions to participate.– Work closely with the PM and the customer from the earliest stages of an inquiry to understand the requirements and develop ideas in order to produce a concept design and project proposal.– Ensuring assigned projects are completed within budgets and deadlines while meeting client needs, business objectives and design guidelines.– Supervising project site surveys, includes preliminary surveys and deployment surveys.– Monitoring all the technical requirements – WBS, Planning and Scheduling etc during all project phases.– Keep the PM and others informed about project status and issues that may impact client relations.– Effectively and accurately communicate relevant project information to the client and project team. – Project evaluation and submission of test reports to the PM.– Developing long-term relationships with clients through managing and interpreting their requirements pre and post sale.

– Identify new business opportunity through emails, cold calling to maximize revenue.– Maintaining records of customer communication and sales activity in our CRM and established internal, communication systems.– Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans to adhere monthly targets.– Recognize potential customers, creating a business from the old accounts and reaching profitability level and sales growth.– Sales activity planning, including reviewing existing customer files to identify sales opportunities.– Take escalation calls and acknowledging customers promptly and treating them in a courteous manner.– Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes and provide the most suitable policy which matches client’s needs.– Liaison with the underwriter and submit forms to obtain binder coverage.– Adhere to client confidentiality regulations and data protection.– Any other duties as assigned such as renewals claims management etc.