Reel To Reel was established in 1985 and is now regarded by many as the world’s largest independent on roll ‘narrow web’ printing machinery specialist. Reel To Reel offer you ‘the label printer’ a unique range of services from the supply of new machines, both Letterpress and Flexo, to possibly the largest selection of pre-owned machinery and ancillary equipment available in the market today.Reel To Reel are here to work with you to find a solution for your production requirements. From our extensive data base of machinery we are able to find the right machine for you. Should you require a custom built or modified machine this can also be catered for by using our many years of experience and engineering facilities. Reel To Reel also offer a range of rebuilt machinery, the print quality of which is only matched by that of a new machine. Reel To Reel offer a full service from the purchase of a machine through to shipping and installation, following on with our after sales service and support upon which we at Reel To Reel pride ourselves.Reel To Reel’s Other services include:Preventative maintenance programmes for: Gallus, Nilpeter, Kopack, Aquaflex, Mark Andy, Arpeco, Rotoflex, to name but a few.• Spare Parts• Complete Factory Removals• Machinery Overhauls• Design Layouts for Maximum Efficiency• Machine Servicing Backed by 24 hr Call-Out• Print Training Programmes• Information and AdviceReel To Reel have a heavily stocked parts department and are geared for shipping parts to any destination throughout the world.The benefits of all these elements mean that when you involve Reel To Reel in your development programme you are guaranteed 'The Mark of Excellence'

My responsibilities included working with the teams line manager and other members across the business to help maximise growth within the indirect channel, this was done by organising meetings so that we could discuss as a group the areas that need improvement, and how this would affect the teams as well as the business. Manually running daily, weekly and monthly reports for my manager that was then fed back to directors. I used my own initiative by looking at other ways or tasks I can report on so that as a team we stand out and are always one step ahead.Held regular training sessions with the team, and other departments that work closely with us in order for them to be kept up to date with the business, and to enable them to work to their full ability with the resources around them.Managing the teams order rejections, by looking at the root cause of the rejection and try to reduce the amount on a daily basis. As well as helping my manager set KPI’s for the team and helping to ensure that they are motivated, I have my own KPI’s and I am always looking at SMART objectives that I can achieve for the team as well as myself.I also managed the development of systems for our team, this included looking at areas for improvement on our customer facing and internal systems, and to deliver training on a regular basis to ensure they are used correctly and to their full potential.I needed to make sure the development team are notified of any errors or any changes that may need to be made to make the order process for us and the customer’s user friendly, and by also looking at ways to maximise business by adding new features or enhancing current features.Whilst being at Daisy I took various training sessions, I completed my NVQ level 2 in customer services.

My Role as an internal account manager within the Indirect team is to maintain and grow my existing partner/agent base and to generate leads whilst also trying to cleanse our dormant accounts.I also work very closely with my External Account Manager on trying to achieve the above as this helps us work towards our joint target.Dealing with Business Partners and Agents on a day to day basis consists of making outbound and inbound calls, dealing with any requests they may have, processing their orders, updating them on the progress of orders sent in (this includes contacting the necessary departments and seeing the task through, to be able to advise the Business Partner on completion). I also keep a log of my orders so I know where I am on a monthly basis, I have undergone various training sessions whilst been at Daisy so I am fully up to date on the products that we have to offer.As a team it is required that we work closely with the marketing team to ensure product collateral is fully up to date.

My Role as a Sales Coordinator was to take incoming calls from customers that required any quotes on light fittings, processing the quote and passing to the relevant department to complete a cost analysis. Chase the customer to check if they want to go ahead with the quote. Logging any quotes and updating customers through out the process.

Working for Thomson required a high standard of customer service skills, excellent communication skills and the ability to work proactively within a team. Good time management and a fair understanding of computer literacy also proved essential.Thomson was my first step into the travel industry and gave me a sound base to improve on any skills I lacked confidence in. They provided an excellent in house training programme which gave me the ability to approach and influence customers and enhanced my overall confidence enabling me to successfully close sales.