Sami Butt Email & Phone Number

Manchester, England, Gb

Milton Keynes, Buckinghamshire, Gb

• Accountable for the product map for the product enhancements I was assigned to.• Develop scope and define backlog items (epics/features/user stories) that guide the agile software development team.• Solve product-related problems, stay on track towards business deliverable commitments.• Collaborate with stakeholders during the visioning and concept development of a product.• Work with internal and external customers to analyse the needs and align product roadmap to strategic goals.• Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.• Assess value, develop cases, and prioritise stories and epics to ensure work focuses on those with a maximum value that are aligned with product strategy.• Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.• Develop and maintain an appropriately prioritised backlog of user stories for implementation.• Showcase the progress made by the scrum team on the product roadmap and be the ambassador of the product.• Act as an ambassador for the product internally and externally for queries related to the product

Weybridge, Surrey, Gb

•Responsible for capturing & updating requirements in the product requirements document.•Managing the developers change requests & working with the lead designers & design team to ensure these were accurately captured in Figma. •Managing a change request backlog •Working closely with the mobilisation team to deliver release 1.0 •Grooming the product backlog weekly with relevant stakeholders to ensure alignment on backlog items & applying priorities against all backlog items.•Engaging with the head of ops to deploy phase 1 and phase 2 of Zendesk CRM tool. •Working closely with the UAT team on defect management & copy changes. •Implementing a new Change Request escalation process with the use of Confluence & Jira. •Daily stand ups with the IT infrastructure team to understand pain points & areas of tech debt. •Accountable for product backlog grooming sessions & retrospective meetings •Collaborating with business analysts & writing user stories & ensuring all change requests had an acceptance criteria & definition of done.•Developing the product framework to consist of any regulatory changes. •Working closely with 3rd party providers & vendors such •Accountable for all audit actions as part of the GT (Grant Thornton) audit.•Creating & maintaining a library of all Fiinu customer user journeys end 2 end.•Collaborating with cross functional teams and stakeholders to generate ideas.•Liaising with key stakeholders in development & business areas.•Understanding Fiinu’s customer segments & behaviours, using this to inform and influence plans & development around KPI’s. •Ensuring that Fiinu’s product backlog maintained a healthy balance between new & innovative capabilities with market onboarding & optimisation.•Decipher high-level product roadmap into attainable product backlog features.•Composition & validation of User Epics & User Stories.•Creation of user demos to bring the product and it’s features to life for key stakeholders & regulators.

San Francisco, California, Us

• Responsible for identifying and defining Internal & External user needs and driving improvements• Understanding the business value in delivering product enhancements• Implementing solutions that drive business value by reviewing metrics and stats.• Creating wireframes and mock-ups of upcoming feature releases.• Collaboratively working with global cross functional teams - Engineering, QA Engineering, UX/UI Designers, DataAnalysts, Legal Risk & Compliance, Customer Ops and Product Ops on product discovery and delivery.• Overseeing the full product lifecycle by working closely with a wide range of stakeholders to define requirementsand work with technical teams to deploy.• Working with our internal users and user research teams to understand their pain points and challenges andusing data and insights to drive decisions & prioritisations.• Building strong relationships with internal and external stakeholders• Preparing user stories and acceptance criteria that my squad would work on during sprints• Identifying bugs and bottlenecks and working with engineering resource to implement bug fixes and reduceblockers• Scoping and discovery of all initiatives under my product area with a comprehensive outline on requirements• Illustrate and create initiative blueprints on Notion to present to the product committee to gain SLT sign-off• Conducting user research through user leap surveys, user interviews and App-follow• Taking on multiple tasks, interfacing and relationship building with various partners.• Setting quarterly squad OKR’s and collaborating with the relevant teams and stakeholders to ensure the keyresults are being achieved.• Daily use of Jira to create Epics, Story’s, Tasks and Bugs and assigning out to relevant engineering teams forexecution, planning and tracking

Peterborough, London, Gb

• Responsible for ensuring the seamless operations of the International Payments business for Travelex UK Ltd, including matters relating to operational delivery and timely reporting of information to the Head of Operations. • Responsible that the Operations team performs with a focus on exceeding member and customer expectations.• Assist in the running of the day to day management of the service and to support the Head of Operations on all operational issues.• Manage a dynamic team of Platform Operations Analysts specialising in payment investigations and project delivery.• Manage and nurture a relationship with the World Bank in Washington DC and it’s employees.• Provide front-line support to service teams dealing with credit union member queries concerning their international money transfers. • Working closely with the Bank Fund Staff Federal Credit Union to ensure all members have a seamless experience with Travelex wire payments. • Motivate and drive engagement within the team, creating a clear vision for the team of its purpose within the business.• Own the payment process for transactions, investigations and new projects.• Facilitate internal communication, fostering an environment of initiative and ownership, ensuring the team provide appropriate support to their key business stakeholders• Responsible for designing and developing metrics so that UK management can analyse trends in the business, providing incite and suggestions based on these.• Implement and develop a clear process to facilitate effective communication between the Operations team and the various external teams to ensure that we are dealing with issues with-in SLA. • Build clear process and procedure across the board, documenting and instilling as BAU practice.• Partnering with the risk team to implement key controls and complete regular Risk Control Self Assessments• Ensure we are compliant with local regulations, working with the local compliance team.

Stevenage, Gb

•Responsible for the direction of all day-to-day activities associated with the support to both corporate and retail foreign exchange operations.•Ensuring on a daily basis the operations team meets the set goals and objectives, are following policies and procedures and is providing service effectively and efficiently, taking corrective action when required.•To monitor, measure and report on operational issues to the Head of Operations and develop plans within agreed timescales, using appropriate reporting systems.•Manage and control departmental expenditure within agreed budgets.•Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of the operational development, and ensure they are fully informed of operational objectives and purposes. •Ensure activities meet with and integrate with company requirements for excellence in service delivery, meeting health and safety requirements, compliance with legal requirements and the general duty of care towards staff, customers, contractors and any other persons who visit the premises. •Ensure that all Operational and company policies and procedures are adhered to without variation at all times. •Maintain close liaison with the IT department and IT staff, to ensure full IT support for Operations and branches to meet customer/client needs.•Ensure that the preparation of all reports meets the highest standards of accuracy and are distributed to their intended recipients on time. •Ensure core tasks are assigned to the team and that they have been completed in a timely manner.•Sign off all Xtris messages to the branch network prior to them being released. •Appropriate co-ordination and allocation of equipment and resources is made, to ensure that new branches are fully operational by a set target date. •Undertake branch visits inside and outside of London to remain aware of key issues and help build relationships with the branch network.

Salford, Gb

• Management of a team of Insurance executives, to drive growth and profitability to the business.• Working directly with my team to deliver results through retention, development of new business and delivery of new products in to the market.• Building strong business relationships with a panel of insurers, and working alongside them to develop business opportunities.• Monitoring Key Performance Indicators (KPI) and Vital Statistic (VS) reports daily to ensure profitability and growth. Looking into areas of improvement when required.• Prioritising workload in accordance to business requirement. • Building commercial business cases and relationships, ensuring that they are always maintained in accordance to the correct insurer requirements.• Training and developing my team in new Insurance procedures and regulatory changes.• Liaising with senior management daily and sharing initiatives for business growth and development.• Overseeing key accounts allowing me to cultivate and strengthen beneficial relationships with existing clientele using KYC methods.• Input in designing, creating and marketing new products and services to benefit customers. New product development, focusing on developing systematic methods for guiding all the processes involved in getting a new product to market. • Monthly 1to1 reviews with my team around their performance, identifying areas of improvement and target setting for the following month. • Identifying and managing operation risks resulting from changes.• Detailed knowledge of the insurance market and its products.• Setting up meetings to develop new business accounts. • Compliance – Working with quality analysts to ensure that all staff is following all regulatory procedures.• Analyzing risk and risk assessment around policies, monitoring cancellations and write offs.• Working to FCA guidelines, in accordance to any money laundering and financial crime policies and implementing it in daily practice.

London, Gb

• Business development through telemarketing strategies, calling existing and warm leads to offer various financial solutions to consolidate their existing financial commitments.• Financial advisory to all the existing clients and customers, running credit checks on customers, and after viewing what they would be eligible for, offer them a financial product which was suitable to their needs.• Ensuring the correct insurance products were offered to all customers and clients who took out loans with us. These insurances consisted of life, accident and sickness policies, mini accident policies and critical illness.• Cashiering, banking, loan disbursements, cheque signing, branch administration and compliant loan completion was my daily responsibility.• Complaint handling, dealing with customer complaints, initiating the complaint, understanding the main reason for complaint, treating customer’s fairly (TCF) at all times when complaints were initiated and resolving complaints. Team involvement in the Work Improvement Group to reduce complaint volumes.• Collections, which would mean contacting customers who have existing personal or secured loans with us, who were in arrears, proceeding to obtain a payment from them or discussing a payment arrangement.• Completing and auditing the loan files, checking for any errors and ensuring the file was 100% compliant to company policy.• Signed off to SA2 level which allowed me to complete a manager consolidation to ensure customers were satisfied with the service provided to them.• Branch key holder and safe combination, which I feel emphasises responsibility, reliability and trust for me as an individual.• Adhering to Financial Services Authority (FSA), Finance and Leasing Association (FLA) and financial ombudsman service (FOS) regulations. Complying with these regulations and maintaining a strong understanding of their codes of practise. • Training on money laundering, data protection and financial legislation.