Sami Daoud Email & Phone Number

Menlo Park, Ca, Us

Waltham, Ma, Us

San Diego, California, Us

San Diego, Ca, Us

• Apply advanced IT related problem-solving skills in a high-pressure environment on a consistent basis during surgical procedures.• Work with highly visible demanding cliental to assess and implement IT solutions to daily workflows and or issues as well as updating/ creating documentation regarding said solutions. • Maintain 20 highly utilized network closets by ensuring proper cable management is adhered to by all IT personnel. • Respond to urgent pages while on-call within 30 minutes of page on a 24-hour basis• Maintain all inventory within large depos consisting of over 50 unique hardware categorize including RMAs, returns, replacements, and new orders. • Preform in-services for other IT personnel at weekly Friday meetings regarding knowledge I’ve gained in the field in order to facilitate a learning highly, productive and performance-oriented environment.

Plano, Texas, Us

• Work as a part of a team to support over 2000 individual onsite and remote users • Diagnose and repair hardware/software/basic network infrastructure including an extensive multilayered enterprise network consisting of 12 data closets and 2 data centers. • Help lead major business and IT related projects such as a domain migration for all network, email and local accounts for onsite and remote users• Assist with active directory management within part of multiple domain forests• Deploy new computer images, software updates/installs using the Altiris Deployment Server/ RDP connection • Assist in providing a smooth and collected asset management work flow in order to limit end user down time

San Diego, California, Us

• Educate users on security polices, leveraging local IT resources such as network shared drives/share point/ office 365 suite, and best work flow practices. • Assist with configuring a new office location from the ground up including server configuration/setup, making/running new cables to ports using the punch down and establishing the VPN connection to the enterprise network. • Assist with Active Directory management

San Diego, Ca, Us

• Conduct technical troubleshooting and diagnostics on a wide range of different desktop and laptop computers in person and over the phone. • Implement needed repairs based on diagnosis of malfunctioning computers including but not limited to, re-imaging, virus/malware/adware removal, driver installation, and any hardware replacement. • Maintain a record of repairs using a GUI based ticketing system.• Provide solution-oriented customer service and help desk communication.