Sami Hammad Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

• Handling 5 branches with total 15 staff• Responsible of (stocks, people, shops)• Creating all training materials accordingly (costumer service, product knowledge, teamwork, planning, merchandising, how to manage dealing with challenging situations …. Etc.) • Developing the crew's performance • Creating & implementing operational policies & procedures and make sure they happen• 2021 targets were achieved for all branches

Jeddah, Makkah Region, Saudi Arabia

• Identify and secure potential clients by cold calling, e-mailing or direct meeting.• Create and maintain positive client relationships to build business.• Define and implement sales strategy and technique to establish marketing goals.• Understand client’s needs and tailor products to meet client requirements.• Create innovative ways to build business from individual accounts.• Work with sales team to identify opportunities for new markets and growth.• Coordinate with… Show more • Identify and secure potential clients by cold calling, e-mailing or direct meeting.• Create and maintain positive client relationships to build business.• Define and implement sales strategy and technique to establish marketing goals.• Understand client’s needs and tailor products to meet client requirements.• Create innovative ways to build business from individual accounts.• Work with sales team to identify opportunities for new markets and growth.• Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.• Perform up-selling and cross-selling of products to clients.• Conduct effective sales presentation for potential customers.• Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.• Evaluate and enhance current trade shows, conventions, and other marketing events to develop new opportunities.• Hire and train sales personnel in online sales and marketing skills.• Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner Show less

Jeddah Governorate, Saudi Arabia

• Handling 8 branches located in 5 different cities a total of 27 staff• Responsible of (stocks, people, shops)• Creating all training materials accordingly (costumer service, product knowledge, teamwork, planning, merchandising, how to manage dealing with challenging situations …. Etc.) • Developing the crew's performance • Creating & implementing operational policies &procedures and make sure they happen• 2016 targets were achieved.

Al-Riyadh Governorate, Saudi Arabia

 In charge of training all staff within the 20 branches - over 160 employees  Analyzing the crew needs training-wise  Creating all training materials accordingly ( costumer service , product knowledge , teamwork , planning , merchandising , how to manage …. Ect )  Developing the crew's performance  Responsible of the new joiners orientation

Jeddah Governorate, Saudi Arabia

 In charge of four branches located in Jeddah , Ta'ef And al Madinah  Setting up new standards within the region ( visual-wise and daily operational routine) Developing the store managers on one to one basis Clearing out all the pending issues with all the other managements ( finance , HR support & operations )  Supporting each store according to the needs with the purchasing department

Jeddah Governorate, Saudi Arabia

 Maintaining the daily , weekly & monthly routines ( reports & actions ) Providing feedback reports to the operations & commercial directors by monitoring The store sales & the competitors' prices. Training the team  Recruiting for the store  Maintaining the proper stocks availability within the store  Following up on the transfers between the 22 branches according to the needs of business

 In charge of 10 stores in KSA (Riyadh, Qassim , Jeddah , Dammam , Dhahran , Al-Ahsa , Jizan & Hayel ) Develop the company’s policy & procedures, follow up & implementation  Recruit team members  Train staff & set daily routine for the stores under my supervision  Maintain the consistency at the stores Maintain the highest level of customer service  Control the stock movement from the supplier & between stores

 Part of the recruitment team at H&M in Riyadh In charge of conducting induction trainings for new juniors  In charge of the Saudaization project at H&M by making sure that the targeted percentage of the local staff is achieved Follow up on the needed In-house trainings Identify the potentiality of staff & make sure that the right training programmes are provided for them Provide trainings in regard of the basic customer service & facing challenges at stores.

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