Sami Hammad Email & Phone Number

Riyadh, Saudi Arabia

• Handling 5 branches with total 15 staff
• Responsible of (stocks, people, shops)
• Creating all training materials accordingly (costumer service, product knowledge, teamwork, planning, merchandising, how to manage dealing with challenging situations …. Etc.)
• Developing the crew's performance
• Creating & implementing operational policies & procedures and make sure they happen
• 2021 targets were achieved for all branches

Jeddah, Makkah Region, Saudi Arabia

• Identify and secure potential clients by cold calling, e-mailing or direct meeting.
• Create and maintain positive client relationships to build business.
• Define and implement sales strategy and technique to establish marketing goals.
• Understand client’s needs and tailor products to meet client requirements.
• Create innovative ways to build business from individual accounts.
• Work with sales team to identify opportunities for new markets and growth.

Jeddah Governorate, Saudi Arabia

• Handling 8 branches located in 5 different cities a total of 27 staff
• Responsible of (stocks, people, shops)
• Creating all training materials accordingly (costumer service, product knowledge, teamwork, planning, merchandising, how to manage dealing with challenging situations …. Etc.)
• Developing the crew's performance
• Creating & implementing operational policies &procedures and make sure they happen
• 2016 targets were achieved.

Al-Riyadh Governorate, Saudi Arabia

 In charge of training all staff within the 20 branches - over 160 employees  Analyzing the crew needs training-wise  Creating all training materials accordingly ( costumer service, product knowledge, teamwork, planning, merchandising, how to manage …. Ect )  Developing the crew's performance  Responsible of the new joiners orientation

Jeddah Governorate, Saudi Arabia

 In charge of four branches located in Jeddah, Ta'ef And al Madinah  Setting up new standards within the region ( visual-wise and daily operational routine) Developing the store managers on one to one basis Clearing out all the pending issues with all the other managements ( finance, HR support & operations )  Supporting each store according to the.

Jeddah Governorate, Saudi Arabia

 Maintaining the daily, weekly & monthly routines ( reports & actions ) Providing feedback reports to the operations & commercial directors by monitoring The store sales & the competitors' prices. Training the team  Recruiting for the store  Maintaining the proper stocks availability within the store  Following up on the transfers between the 22.

 In charge of 10 stores in KSA (Riyadh, Qassim, Jeddah, Dammam, Dhahran, Al-Ahsa, Jizan & Hayel ) Develop the company’s policy & procedures, follow up & implementation  Recruit team members  Train staff & set daily routine for the stores under my supervision  Maintain the consistency at the stores Maintain the highest level of customer service .

 Part of the recruitment team at H&M in Riyadh In charge of conducting induction trainings for new juniors  In charge of the Saudaization project at H&M by making sure that the targeted percentage of the local staff is achieved Follow up on the needed In-house trainings Identify the potentiality of staff & make sure that the right training programmes.

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