Sami Härkönen Email & Phone Number

Poker, Game Integrity

Isle Of Man

• Providing fair and clean playing field to group’s customers in online poker
• Identify and combat the use of prohibited software and other forms of unfair advantage in online poker

Isle Of Man

• Software Quality Assurance, Poker Products, PokerStarsWorking in Software Verification & Quality Assurance department. Dedicated to poker products available on multiple platforms.Daily tasks include, but were not.
• Authoring test plans
• Test scripting (qTest)
• Test management JIRA, Confluence
• Working in Agile Scrum model
• Reviewing technical requirement documentation

Malta

• Senior Technical Specialist, Rational Group (PokerStars and Full Tilt brands) Specializing in poker, casino and sportsbook for desktop and mobile platforms.Responsibilities include ensuring uninterrupted services to.
• Ensuring business continuity of two major poker networks
• Identifying and reporting high severity production issues on various platforms and verticals
• Incident management
• Monitoring service quality of the team
• Acting as final escalation point of Technical Specialist team

Malta

Support Services Technical Specialist for PokerStars & Full Tilt Poker at Rational Group.

Malta

• Customer support for the worlds largest online poker room via email. Working as a customer support representative my duties included very wide scope of daily tasks.
• Assisting English and Finnish speaking customers.
• Reporting directly to support manager

Malta

• Customer support representative for Mr Green online casino. Various duties including customer support, providing translations and other tasks requested by support manager.Providing support for casino customers via
• Email
• Chat
• Telephone

Dublin, Ireland

Ireland