-Established DigiGate, a business solutions firm focused on delivering customized IT consulting and digital transformation services. -Led the development of key client relationships and partnerships with leading technology providers to enhance service offerings. -Delivered tailored IT solutions to small and medium-sized enterprises, improving their operational efficiency and business performance. -Built and mentored a team of IT consultants and sales professionals, ensuring high standards of service delivery and innovation across all projects. -Oversaw business development and sales operations, with a focus on expanding DigiGate's market presence within Oman and the broader Gulf region.

-Directed the company's commercial strategy, including sales, marketing, and client relations, driving business growth and market expansion. -Identified new business opportunities by fostering partnerships with regional and international technology providers. -Managed cross-functional teams in sales and marketing, improving team collaboration and streamlining processes to enhance productivity. -Played a central role in product development and market entry strategies, ensuring alignment with client needs and business objectives. -Led client negotiations, building long-term relationships and enhancing the company's reputation as a leading IT solutions provider in the region.

-Provided strategic leadership, guiding the company through significant business expansion across Oman and Sudan. -Managed day-to-day operations, ensuring that all business units worked effectively to meet operational and financial objectives. -Played a pivotal role in product innovation, working closely with the development team to introduce new services and solutions that addressed client pain points. -Led business development initiatives, identifying new market opportunities and ensuring the company’s offerings remained competitive and relevant. -Fostered strong relationships with technology partners, clients, and stakeholders, enabling successful project execution and long-term business growth.

-Led the development and launch of innovative broadband products and services designed to meet the needs of both commercial and residential clients. -Collaborated closely with the marketing team to implement effective up-selling and cross-selling strategies, enhancing customer engagement and satisfaction. -Managed the allocation of resources for product launches, ensuring that projects were completed on time and within budget. -Worked directly with key clients to identify their technology needs and provided tailored solutions to improve their overall service experience. -Played a significant role in improving the company’s commercial performance through targeted marketing and customer service initiatives.

-Led the commercial team responsible for delivering IT solutions focused on backup, security, and managed services for enterprise clients. -Developed and executed sales strategies to penetrate new markets and expand the company’s footprint in the IT services industry. -Collaborated with clients to understand their business challenges and provided comprehensive solutions that improved operational efficiency and data security. -Worked closely with the technical teams to ensure the timely and successful delivery of IT solutions that met client expectations. -Fostered long-term client relationships through effective communication, project management, and after-sales support.

-Managed key client accounts, providing IT consulting services to support their digital transformation initiatives. -Delivered customized IT solutions, helping clients to streamline operations, enhance security, and optimize their business processes. -Played a critical role in client retention by maintaining strong communication and providing high-quality service and support throughout project lifecycles. -Coordinated with internal teams to ensure that all client deliverables were met on time and within scope. -Provided strategic advice to clients on how to best utilize technology to meet their business objectives, resulting in stronger client relationships and repeat business.

-Led business development efforts across Sudan, Ethiopia, and Djibouti, expanding the company's presence in the African market. -Managed key accounts, delivering IT solutions and consulting services that supported banking and financial institutions in the region. -Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of clients, enhancing client satisfaction and retention. -Played a key role in exploring new business opportunities and market trends, positioning the company as a leader in IT services.

-Managed client accounts, focusing on delivering customized IT solutions that addressed the specific needs of banking and financial sector clients. -Developed and maintained strong relationships with clients, ensuring a high level of service delivery and client satisfaction. -Played a role in expanding the company's portfolio of IT services, contributing to overall business growth.

-Managed sales targets and ensured the successful delivery of internet and data packages to commercial clients. -Developed strategies to increase client acquisition and retention, focusing on providing high-quality service and support.

-Managed named accounts, focusing on delivering IT solutions that met client-specific needs. -Built and maintained strong relationships with key clients, contributing to long-term business partnerships.

* Analyze customer needs by market researches and present value-added solutions.* Identify potential opportunities for additional business with existing customers.* Provide our customers with a basic understanding of the functionality of our products* Coordinates and maintains 3rd party ICT contracts.* Prepares, organizes and maintains contract records and files documenting contract performance and compliance to ensure that all terms and conditions are met.* Contribute to strategic planning in the selection of new business partners* Setting up with the business development team Budget Plans, Marketing Plan & Sales Plan for the company.

•Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.•Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.•Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

•Provides specialized support to customers to resolve technical issues related to the installation and utilization of products and services.•Proposes changes or enhancements for better user experiences.•Provides technical After Sales support as well as product and service training and demonstrations.• Collaborates with the Sales and Technical Support teams to aggregate feature enhancements, bugs, errors, or other product or service information from clients. Participates in design reviews and evaluations to provide client perspectives.•Provides support services on a project request basis necessary to satisfy the needs of the customer.•May participate in remote events, such as trade shows, to make sales presentations to visitors and to discuss any technical questions concerning company products.

•Provides first- and second-level technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizations.•Installs, configures, and fine-tunes the company’s product.•Install, configure and troubleshoot of DELL and HP products (Servers and Storages).•Researches on technical issues reported by customers to get a customer satisfaction.•Provides detailed documentation of all technical issues within call tracking database.•Collaborates with development teams on understanding of issues and steps needed to resolve them.•Maintains frequent communication with customers while investigating and resolving issues.•Contributes to the product solution’s technical knowledge base that is used by customers, partners, and internal employees on a regular basis.