Sami Jokivirta Email and Phone Number
Sami Jokivirta work email
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Sami Jokivirta personal email
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At Fennia, my focus is on enhancing business strategies through the power of customer insights, leading the charge in developing an organization-wide customer experience program. My expertise in CRM and customer insights has been instrumental in fostering customer loyalty and engagement shaping a brand promise that resonates with our clientele.The customer's voice is my compass; I navigate through complex data landscapes to craft experiences that not only meet but exceed expectations. With a proven track record in dynamic customer experience management, I am committed to steering Fennia towards a more customer-centric future.
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Customer Experience ManagerFennia Oct 2022 - PresentHelsinki, Uusimaa, FinlandIn my role as a Customer Experience Manage I´m responsible for analyzing customer data to identify needs and expectations, leading to improved customer satisfaction and retention. I work closely with various teams to develop strategies that enhance the overall customer experience and contribute to the achievement of business goals. -
Crm ManagerHoliday Club Resorts Feb 2021 - Oct 2022Helsinki, Uusimaa, FinlandMy job was to develop the loyalty of Holiday Club's customers to meet both the customer's needs and the desired customer experience / brand promise. In my role, I developed customer communications and experience utilizing Salesforce Marketing Cloud and Service Cloud. -
Head Of Customer ExperienceFonecta Oy Jun 2019 - Jan 2021Helsinki Area, FinlandAs Head of Customer Experience I was responsible for development of Fonecta`s service portfolio and customer relationship management. Me and my team work closely with Fonecta´s different service areas to ensure services that add value to our customers’ growing businesses and customer experience. -
Business Development ManagerFonecta Oy Feb 2017 - Jun 2019Helsinki Area, FinlandHelping Finnish companies and public sector organizations to create better business and CX with Fonecta's digital marketing and sales solutions. My work includes, among other things, mapping out digital marketing and sales solutions and data / analytics services for corporates and public sector organizations.
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ConsultantFonecta Oy Feb 2016 - Feb 2017HelsinkiHelping Finnish companies and organizations to create better business with Fonecta's digital marketing and sales solutions.
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Crm & Marketing ManagerHelsinki Region Transport Jan 2014 - Feb 2016HelsinkiHead of CRM and marketing team working with marketing campaigns, events, loyalty program, partnerships, customer relation management and customer experience. -
Customer Relations ManagerHelsinki Region Transport Feb 2013 - Dec 2013HelsinkiCustomer loyalty program development
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Customer Insight ManagerRaha-Automaattiyhdistys, Ray (Finnish Slot´S Machine Assosiation) May 2010 - Feb 2013Customer segmentation, consumer behaviour, customer research and analysis
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Customer Relations ManagerVeikkaus Oy Aug 2009 - Apr 2010Head of CRM-team (5 persons), CRM-activities, loyalty program, customer card, customer experience management -
Crm Development ManagerVeikkaus Oy Aug 2006 - Jul 2009Launch of customer card, development of new features for the card
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Customer Service PlannerVeikkaus Oy Aug 2003 - Jul 2006Superior for customer service, education and work shift planning for team members (14 members), developing customer service prosesses and experience.
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Product SpecialistFonecta Oy Jan 2001 - Jul 2003Product specialist of directory assistance 020202, customer service prosesses
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Customer Service PersonSonera Info Communications Oy (Fonecta) Apr 2000 - Jan 2001Customer service at contact center (directory assistance)
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Marketing AssistantAutosalpa Oy Jul 1997 - Sep 1998Marketing Assistant at Volvo / Renault -dealer; marketing planning, coordination, operative tasks
Sami Jokivirta Skills
Sami Jokivirta Education Details
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Mikkeli University Of Applied SciencesBusiness, Management, Marketing, And Related Support Services
Frequently Asked Questions about Sami Jokivirta
What company does Sami Jokivirta work for?
Sami Jokivirta works for Fennia
What is Sami Jokivirta's role at the current company?
Sami Jokivirta's current role is Customer Experience Manager @ Fennia | BBA in Business Administration | CX | Data & Analytics | Customer Insight.
What is Sami Jokivirta's email address?
Sami Jokivirta's email address is sa****@****ecta.fi
What schools did Sami Jokivirta attend?
Sami Jokivirta attended Mikkeli University Of Applied Sciences.
What skills is Sami Jokivirta known for?
Sami Jokivirta has skills like Crm, Segmentation, Customer Insight, Marketing, Analysis, Consumer Behaviour, Digital Marketing, Customer Experience, Customer Relations, Team Leadership, Customer Service, Market Research.
Who are Sami Jokivirta's colleagues?
Sami Jokivirta's colleagues are Jouko Schroderus, Jenni Timonen, Tanja Aakala, Anne Kaleva, Paulina Kaukua, Martikainen Mia, Veronica Törnwall.
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