Sami K. Email & Phone Number

• Designed and implemented an online support desk portal to streamline issue tracking and resolution.• Led the planning and management of IT infrastructure, ensuring robust performance and disaster recovery capabilities.• Managed annual IT budgets, evaluating hardware and software investments for cost efficiency.• Delivered training to users and infrastructure teams to drive adoption and system effectiveness.• Collaborated with vendors and internal teams to develop new applications and negotiate service agreements.

New York, New York, Us

• Managed IT infrastructure for multiple gym locations across the UK, USA, and Canada.• Led the migration from Zendesk to ServiceNow, optimising workflows and system integration.• Developed and executed IT roadmaps, aligning technology initiatives with business objectives.• Coordinated IT infrastructure build-outs for new club openings and modernised systems for existing locations.• Oversaw supplier relationships and budgets, ensuring cost-effective IT service delivery and support.

London, Gb

• Progressed from Service Delivery Lead to IT Manager by demonstrating leadership and improving service outcomes.• Managed GDPR compliance, ensuring data protection across all company systems.• Directed IT infrastructure setups for new store openings, minimising disruption to operations.• Led the implementation of EPOS systems and PCI-compliant payment solutions.• Developed training programmes to enhance IT knowledge and skills across the organisation.

London, Gb

London, Gb

• Provided leadership and support in maintaining IT infrastructure for the organisation.• Ensured timely and efficient IT service delivery to meet operational needs.• Managed incident resolution and system performance improvements.• Collaborated with teams to enhance overall IT system reliability.• Implemented process improvements to boost efficiency and service quality.

Chessington, Surrey, Gb

• Provided high-level technical support for complex IT issues.• Delivered training sessions to improve technical skills and system knowledge.• Ensured the smooth operation of IT systems through proactive troubleshooting.• Collaborated with support teams to resolve escalated issues and optimise workflows.• Played a key role in system upgrades and performance tuning for client environments.

Bothell, Wa, Us

Bachelor Of Business Administration - Bba

Higher National Diploma, Networking & Technical Support