Highly skilled CUSTOMER SERVICE MANGEMENT PROFESSIONAL with over 35 years of airline experience. Currently, serving the WORLD’s BEST in AIRLINES Industry as Flight Purser in UAE Leads by example, motivating united team and achieving high Performance levels leader with strong organizational skills, and the ability to work effectively under pressure and stress. Resourceful and articulate; results-oriented with high standards of job performance. Recognized for consistently projecting a polished and professional demeanor whilst maintaining easy going friendly disposition. Able to apply a logical common sense approach to problem solving. Strong team working, communication, leadership, public relations, interpersonal and multi-tasking skills. Exceed performance goals and customer service requirements. Known for ability to defuse potentially volatile situations. Seeking a challenging position in customer service department that will allow growth into positions of broader responsibility. Core Competencies • Customer Service Management * People and Service Orientated• Planning & Organizing * Precision and Detail Orientated• Promote Service / Increase Revenues * Passenger Handling• Customer Needs Assessment * Team Building & leadership• Corporate Identity / Reputation Management * Enthusiasm Creator

1. Providing excellent customer service to passengers, attending to their needs and ensuring their comfort and safety throughout the flight.2. Conducting pre-flight safety checks and ensuring that all safety equipment is in place and functioning properly.3. Assisting passengers with boarding and disembarking, and providing assistance with luggage and mobility needs.4. Serving food and beverages to passengers, and ensuring that they are properly catered for.5. Providing first aid and medical assistance to passengers as required.6. Maintaining the cleanliness and hygiene of the cabin, including restocking supplies and cleaning up after meals.7. Communicating effectively with other crew members and ground staff to ensure smooth and efficient operations.8. Adhering to strict safety and security protocols, and responding quickly and effectively to emergency situations.9. Handling cash and credit card transactions, and maintaining accurate records of sales and inventory.10. Providing information and assistance to passengers during the flight, including flight information, connecting flight details, and ground transportation options.11. Demonstrating cultural awareness and sensitivity, and providing service to passengers from diverse cultural backgrounds.12. Maintaining a professional and polished appearance, and adhering to strict grooming standards.13. Participating in training and development programs to maintain and improve skills and knowledge.