· Maintaining quality standards· Dealing and providing etail, retail and corporate· Keeping track of business coming in and maintaining clientele.· Answering queries, offering advice and introducing new products· Worked with top telco and satellite services providers in US· Setting up Quality parameters as well as conducting training sessions· Working side by side with higher management to keep Quality of calls always above 95%

· Key point of contact between business to consumer dealing· Reacquisition of former consumers· Providing consulting regarding consumers queries and complaints· Reeling in new businesses· Maintaining quality standards· Dealing and providing etail, retail and corporate· Keeping track of business coming in and maintaining clientele.· Answering queries, offering advice and introducing new products· Worked with top telco and satellite services providers in US as well as dealing withTheir corporate clientele

· Key point of contact between business to consumer dealing· Reacquisition of former consumers· Providing consulting regarding consumers queries and complaints· Reeling in new businesses· Maintaining quality standards· Dealing and providing etail, retail and corporate· Keeping track of business coming in and maintaining clientele.· Answering queries, offering advice and introducing new products· Worked with top telco and satellite services providers in US

· Coordinating with New clients· Designing new business ideas and strategies· Providing service and consulting regarding clients queries and complaints· Reeling in new business· Troubleshooting arising problems in communication· Maintaining quality standards· Solving and providing consulting to customers abroad regarding services and products offered· Keeping track of business coming in and maintaining clientele.· Negotiating upon cess rates and cds with corporate clients

· Coordinating with Existing clients· Providing service and consulting regarding clients queries and complaints· Troubleshooting arising problems in communication· Solving and providing consulting to customers abroad regarding services and products offered· Negotiating upon cess rates and cds with corporate clients

· Prepares asset, liability, and capital account entries by compiling and analyzing account information.· Documents financial transactions by entering account information.· Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.· Maintains accounting controls by preparing and recommending policies and procedures

WORKED AS CSR (COSTUMER SALES REPRESENTATIVES)January2008 to June 2009· Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses· Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.· Provides historical records by maintaining records on area and customer sales.WORKED AS TEAM LEADERJuly 2009 to December 2009· Supervising, guiding and motivating· help colleagues work together and ensure they’re delivering good customer service· keeping team in order and making sure they are delivering good performance· maintaining sales and production level and keeping enthusiasm and motivation level high of colleaguesWorked as Head of OperationJanuary 2010 to January 2011· Taking care of Sales and Accounts and Co Ordination with HR for new hiring and conducting final interviews and short listing candidates· Maintaining Production level, Training for Campaign and Accent for new Products and Markets, designing and improvising on strategies for prospect psychology and behavior in order to hit maximum target· Client Co ordination along with negotiations with banks and financial institution with the team of lawyers in order to provide market compatible services to clients· Daily report to CEO and Chief of Operations· Assuring Quality to Clients and Prospects on both ends· Keeping a sharp eye over HR and Quality department in order to make sure every promised commitment must be fulfilled· Making sure the departments are submitting their weekly and monthly reports and making sure the performance is maintained

· Respond to the client queries regarding the products in a timely fashion.· Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan· Develop strong customer relationships in order to generate high volume of prospective clients· Devising new strategies in order for cross selling and upselling techniques for clients coming up for customer services· Determine cross-selling opportunities among different offices