Sami S. Email & Phone Number

Amman, Jordan

• Classify products based on Standard Operating Procedure SOP and instructions provided by Managers, Auditors and Process Mentors• Respond to stakeholders with guidance and flags any update to lead/Manager• Provide ideas for process improvement to enhance process efficiency, quality and customer experience• Respond to queries raised by Auditors• Report violations of rules, regulations, policies and procedures by evaluating the investigative and corrective procedures

Amman, Jordan

• Deliver first-level support to customers, in order to successfully resolve customer issues and complaints.• Provide comprehensive and knowledgeable information and service to customers regarding retail and marketplace products and services in order to maintain positive customer satisfaction levels.• Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present Amazon brand and its products and services.

Stockholm, Stockholm County, Sweden

Kuwait

• Provide daily administrative assistants to CEO, Directors and their direct reports.• Interact with potential candidates on social media and networks (e.g. LinkedIn) • Coordinate with hiring managers to determine position requirements. • Communicate with past applicants regarding new job opportunities.• Identify new qualified candidate profiles using various sourcing techniques. • Develop pipelines for future hiring needs.• Schedule and coordinate meetings, take meeting minutes, prepare and distribute agenda, and meeting materials.• Coordinate travel arrangements domestic and international (train, buses, flights, limo service, hotel arrangements, car rental).• Organize office operations and procedures; prepare payroll; control correspondence and design filing systems; assign and monitor clerical functions.• Handle contracts and price negotiations with vendors and service providers.

Kuwait

• Assist the manager in organizing, planning and implementing strategies.• Create reports, analyze and interpret data.• Maintain comprehensive computer/manual filing system.• Provide administrative support to Human Resources executives.• Supervise daily operations of company branches in the Middle East and address any issues to the management in a timely manner.

Salmiya, Kuwait

• Call potential customers and arrange meetings. • Understand customer requirements and present appropriately to make a sale. • Report to Sales Manager on daily visits and new prospects. • Respond to customer enquiries and complaints.• Prepare quotations for targeted customers.

Saudi Arabia

• Handle walk-in customers and demonstrate vehicles capabilities and features.• Arrange for test drives as required. • Negotiate price and terms, complete contracts and close sales. • Offer warranties, insurance and financing.• Highlight extra services such as after-sale service.

Jordan

• Assist sales managers with proposals, forecasts and budgets.• Assist sales team by focusing on managing schedules and following up on sales quotations.• Contact customers make appointments and relay information to designated sales personnel.• Carry out administrative tasks such as data input, processing information, completing paperwork and filing documents.▪ Liaise between departments to provide support to sales activities.

Accounting, Bachelor

Guest Relations, Diploma

Course includes both theoretical and practical knowledge in hospitality and customer service.