Key Responsibility: • Creating and maintaining email profiles for users.• Provide support on desktop level and networking, managing, installing and troubleshooting of all IT Assets of the customer by following best practice of ITIL.• Installation, configuration and maintenance of local and network based Printer, Desktop etc.• Worked as Technical Support Engineer responsibilities included support users, Troubleshooting, Certificates Installations, and preventive maintenance.• Email exchange support and black berry support.

Provide support on desktop level and networking, managing, installing and troubleshooting of all IT Assets of the customer by following best practice of ITIL.

IT Support Engineer:Work as Resident Engineer PTCL(Deputed by inbox Business Technology Ltd)Responsible for supporting the company clients at all levels as part of a help desk team. Ensuring that all Hardware and Software is configured and install correctly. Key Responsibilities:• Providing support for windows issue.• Configuring and testing of any new Hardware and software.• Supporting users and network administrators user the telephone and by email.• Traveling is client sites to help with installs, deployments and troubleshooting.• Management of the daily data backup and retrieval scheme.• Remote support.• Virus & Malware Prevention (End Point).• Window client configuration.• Responsible for operating system & Desktop software installation, PC upgrading and network troubleshooting maintenance.• Responded immediately to emergency situations with sensitivity to deadlines and customer’s needs.• Creating and administrating Microsoft Exchange email accounts.

Key Responsibility: • Providing 1st line technical support, answering support queries via phone & email.• Recording and auctioning faults as reported on PC’s, laptops.• Provide computer training to clients.• Recommended and implemented customer questionnaire to track satisfaction rates for the services and products provided.• Providing clients with emergency 24 × 7on-call support on a rotating base.