Sami Ullah Abbasi Email & Phone Number

Pakistan

Islamabad Pakistan

• Digital lead qualification• Responsible for Lead cycle • Interaction with Marketing and Digital Sale departments • Maintain all the logs of leads, CNC, Interested, not interested• Lead related to Realtors share with Marketing in real time• Construction related lead share with marketing in real time• Preparing and presenting monthly, quarterly and annual reports to senior management• Responsible for ZEM UAN during working hours• UAN lead share with Digital Sale time in real time • Queries related to account, sale, operation department address in real time• Take clients calls and provide accurate, satisfactory answers to their queries and concerns• FCR (First Contact resolution) main focus area for extended client facilitation• De-escalate situations involving dissatisfied clients, offering patient assistance and support• Daily Reporting of Qualified leads with Digital Sales team and Marketing dept• Marketing insights, regarding Digital leads, Client Profiling, etc as per management requirement share on daily and monthly basis• Monthly Digital lead analysis share with Marketing department, including executive summary, City wise, project wise, channel wise, daily lead trend, lead closing and suggestion/recommendations • Day end report share with Marketing department (Daily)• Building and maintaining long-term relationships with key clients• Client Experience related call with existing clients in order to address their concerns, queries, suggestions etc. to maintain Company Brand image• Resolving clients’ complaints quickly and efficiently• Keeping clients updated on the latest products in order to increase sales• Share Client Proposals (Marketing, Sponsorship etc.) to Marketing department• Interaction with existing clients for better client experience

Ensure customer support at Social Media Channels (i.e. Social websites & Live Support) & via Customer care Emails• Team management of 40 agents, along with detail training of resource to ensure utilization of fully equipped resource at Social Media channels• To ensure efficient resource scheduling• To manage & maintain daily log of routine work• To communicate with other departments for customer concerns• To maintain 95% response rate at Social Media• To bring new ideas aboard for efficient & effective communication• To provide weekly, fortnightly & monthly reports of Social Media channel as per required by Management.• To ensure smooth and flawless customer care operations along with improving brand image and loyalty• To provide detail social media analysis on weekly/fortnightly/monthly basis and whenever required• Training of social media channels orientation and usage to enhance social media awareness among employees

Islamabad Pakistan

Ensure customer support at Social Media Channels (i.e. Social websites & Live Support) & via Customer care Emails• Customer Services over all Social media channels along with Live Chat • Responsible for daily reporting• Sale target: Responsible to achieve sale target (Daily, Monthly, Quarterly and yearly) set by management • To manage & maintain daily log of routine work• To communicate with other departments for customer concerns• To maintain 95% response rate at Social Media• To bring new ideas aboard for efficient & effective communication• To ensure smooth and flawless customer care operations along with improving brand image and loyalty

• Provide complaint resolution of customers • Responsible for HUR report on daily basis• Interaction with Engineering team for complaint feedback

• Customer service officer over 310/789 helpline • Responsible for excellent customer service to maintain company brand image

Bachelor'S Degree

Bachelor Of Commerce - Bcom, Business/Commerce, General