Managing a team of content writers, checking the quality of work delivered, making corrections, and delivering the final completed work to the clients.

Leading a team of 7 writers. Responsible for the assigning, QA, and deliveries of the completed work to the sales team.

• Got hired in the new content management department of the company.• Writing, checking and managing quality content for websites and blogs.• Doing research work for collecting reliable information for blog writing.• Coordinating with the sales team for customer queries and complaints

(1) Manages customer order placement process by generating sales and delivery order. (2) Coordinating with the business leaders of different products for order processing confirmation. (3) Direct communication with customers for their order after checking the available stock. (4) Managing warehouse space as per upcoming shipment and quantity of stock available. (5) Generating sales report every month and sending them to business leaders. (6) Maintaining and entering stock-in of items received at the warehouse. (7) Hard and soft record keeping of every customer order by invoices number and date in folders. (8) Dispatching invoices to the mailing addresses of each customer at the end of the month after their receiving. (9) Liaising with local transporters for arrangement of Logistics. (10) Liaising with clear agent and shipping line as per customer requirement.

• Ensuring the content follow the SEO rules and Google guidelines in-order to be more interesting for the readers.• To write quality content for different categories and brands before they go live on the daraz.pk website. • To keep content backlog under control.• Perform an overall quality check for all product related content prior to its activation.• Resolve content related inter-departmental queries and provide assistance.

Attending chats of various clients and answering there queries on various products.

• Managing team, maintaining code of conduct and proposing teams growth at the end of the year to the HOD. • Checking attendance, late comings, daily performance and approve/disapprove leave request of team members.• Conducting one week training of new employees on live system.• Ensuring complete requirements and specifications are being provided by client before execution. • Reviewing compliance of completed orders as per client requirements/specifications.• Coordinating with content, design and software teams for resolving clients concerns on a specific order. • Responsible for graphic designing, web development and software testing products.

• Reviewing and updating technology product specifications through online database • Daily online data-sheet maintaining of products to facilitate and convince clients to purchase online products. • Responsible for clients such as HP, Dell, eBay, Ingram Micro, Buy.com and Amazon.

• Managing a team of 35 individuals involved in daily routine work. • Continuous monitoring of advertisements aired on television. • Preparing and sending regular reports to clients, including Daily Monitoring Report (DMR), Share of Voice (SOV), Detailed Spot Monitoring Report (DSMR), Exhaustive Daily Monitoring Report (EDMR), Spot Transmission Report (STR), Competitive Transmission Report (CSTR), Top 20 Advertisers on TV, Top 20 Brands on TV, Top 20 Channels on TV, Top 20 Time-Slots on TV (region-wise) & Top 20 Time-Slots on TV (channel-wise). • Experience on TAM software for audience measurement and Reporter software for media planning & ratings. • Training/development of new employees on the use of software.