Samia Ali Email and Phone Number

CUSTOMER SERVICE REPRESENTATIVE 2023—2024• Provided support and resolved insurance claims efficiently ensuring first call resolution.• Delivered high-quality customer service in a fast-paced call center, meeting all performance metrics. • Conducted claims investigations, managed multiple claims and ensured priority deadlines were met. • Issued funds via EFT and cheques and communicated to clients and staff at all levels… Show more CUSTOMER SERVICE REPRESENTATIVE 2023—2024• Provided support and resolved insurance claims efficiently ensuring first call resolution.• Delivered high-quality customer service in a fast-paced call center, meeting all performance metrics. • Conducted claims investigations, managed multiple claims and ensured priority deadlines were met. • Issued funds via EFT and cheques and communicated to clients and staff at all levels including external and internal clients and the public.• Created, investigated, and closed claims ensuring compliance with all deadlines while maintaining confidentiality.• Utilized Microsoft Office Suit and CRM systems for efficient claim management and communication. Show less

• Maintained company standards and service levels to minimize costs and increase sales.• Ensured sanitary practices and consistent high-quality food preparation and service.• Responsible for ensuring consistent high quality of food preparation and service.• Managed timely delivery of orders both in-restaurant and for catering services

• Responded to emails and phone calls for medical appointment bookings, cancellations, and rescheduling.• Handled all financial transactions and completed client intake forms gathering necessary documentation.• Filled out client intake forms which included gathering up document information such as passports, drivers Identification, landed papers etc.• Provided front desk administrative support.

• Conducted daily telephone security calls to high-risk clients that pose concerns with their well-being or do not have adequate social support systems.• Completed intake assessment including eligibility and catchment area to clients and ensure client data is entered into the system.• Conducted Quality Assurance Checks and provide quantitative data to measure performance and quality of service being provided to clients.• Liaise with internal and external stakeholders and process… Show more • Conducted daily telephone security calls to high-risk clients that pose concerns with their well-being or do not have adequate social support systems.• Completed intake assessment including eligibility and catchment area to clients and ensure client data is entered into the system.• Conducted Quality Assurance Checks and provide quantitative data to measure performance and quality of service being provided to clients.• Liaise with internal and external stakeholders and process incoming referrals from CCAC and other local organizations.• Provided external referrals and appropriate support in conjunction with community stakeholders.• Completed InterRAI preliminary screening to address clients’ needs to determine if client would benefit from a comprehensive inter RAI CHA Assessment.• Participated in a multidisciplinary team to ensure clients are provided with appropriate community support services. Show less

DISPUTE/FRAUD ANALYST, CUSTOMER SERVICE REPRESENTATIVE• Took initiative for reporting and developing solutions to achieve better results within the company.• Investigated customer disputes and chargebacks, utilizing system tools for accurate resolutions.• Analyzed and investigated Card holders disputed cases between them and the merchants.• Conducted outbound verification calls to validate transaction activity and managed sensitive records in compliance with rules.• Utilized… Show more DISPUTE/FRAUD ANALYST, CUSTOMER SERVICE REPRESENTATIVE• Took initiative for reporting and developing solutions to achieve better results within the company.• Investigated customer disputes and chargebacks, utilizing system tools for accurate resolutions.• Analyzed and investigated Card holders disputed cases between them and the merchants.• Conducted outbound verification calls to validate transaction activity and managed sensitive records in compliance with rules.• Utilized fraud database to look for commonalities and relationships among fraud cases. This helped reduce the backlog of cases from 6 months to 2 months.• Managed sensitive records according to compliance rules making sure client’s information was kept confidential.• Reduced backlog of fraud cases significantly through detailed analysis by utilizing fraud database to look for commonalities and relationships among fraud cases. Show less