Re-organized the Demand Planning Department with new competencies (Recruitment, management and empowerment of 3 new demand planners) Organized the very first logistics Seminar of the Division (Supply Chain Academy) involving our top 10 partners to improve our logistics cooperation Set up and run the inter-departmental Sales and Operation Planning (S&OP) to achieve the strategic objectives Collaborated with internal teams to improve, unify and develop logistics outputs and processes to meet demand and supply requirements Updated all information systems (SAP, APO, Compiere) to merge the data of 5 business clusters in a single one Improved planning and forecast modelling techniques to better match the demand and mitigate risks of shortages and overtsocks Created new Data Analytics tools (Excel files, Power Query) for Demand Planning (sales analysis files, monthly rolling forecast, forecast accuracy analysis) Optimized stock management (Adapting the stock level for each Sku and finding new outflow channels for overstocks) to meet financial objectives Provided onsite consulting services to our strategic partners to bring logistics support (Hong Kong, KSA, Indonesia, Iran, Morocco) Developped, monitored and maintained new relevant KPI and reports, presented directly to the General Manager(forecast accuracy , forecast exhaustivity, stock intensity, , stock quality, golden diagonal,…)

Responsible for allocation products for all Middle East and Asian business partners Responsible for the 24 months rolling forecast based on historical analysis, marketing data and financial objectives Developed best practices for forecast and stock management with our main partners: Turkey,KSA, Thailand, South Korea => + 300 K€ turnover in 2 months Set up monthly KPI's report to follow and improve our logistics performance Managed orders for non-cosmetic products (store merchandising, make up furniture, trays, testers) and improved the order process Planned production of the new products as per marketing plan (1 year ahead)

Drove merchandise planning process for 85 franchise stores with a special focus on 3 owned storesResponsible for product and stock management, daily cooperation with the stores to achieve the goalsAnalyzed daily sales performance and special marketing campaign sales to report to logistics directorPrepared each seasonal assortment for all storesManaged orders and returns

Processed monthly ordersFollowing up with costs and shipmentsManaged claims and customer relationship

Learning the basics of Arabic language

Managed orders, product availability, delivery dateManaged claims and product returnsManaged client database and setting up KPI to measure the business performanceOrganized events all over the nation (Chicago, Boston, Las Vegas…)Managed relationship with the supplier in Peru