Samia Daoud Email & Phone Number

Providing users with a new laptop, docking station, monitors, keyboard and mouse and setting up theirWindows 7,10 profile, Office 2016,10, Outlook 365 profile, MacIntosh O/S, setup one drive, map printers,VPN, and MS teams.Troubleshooting connectivity, networking, active directory and other similar technical issues.Providing technical support for various.

Complying with provincial and federal lawsManaging customer prescription pick up processMaintaining patients’ confidentialityAssisting with cashier responsibilities as required in the PharmacyInput patient and prescription information into computerReceiving, checking, and distribution orderChecking pharmaceutical stock to assess inventory level & removing.

Responded to and resolved end user questions and issues via telephone, remote support, and email,while troubleshooting software and hardware issues on Windows and Virtual Desktops.Installed as required computer software updates, update technical and process documentation libraries,Troubleshoot network issues such as VPN cisco and any network outage.Set up.

Resolved standard issues and questions for government officials.Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.Monitored and kept track of ticket numbers using REMEDY.Troubleshooting network issue such VPN/IPSEC, Cisco Any connect, network outageApplication installation was done remotely with users.Researching online to help find.

Coordinated a variety of orders for new installations, moves, order amendments, cancellations.Used various marketing strategies for customer retention.Ensured order and call quality while meeting SLA productivity metrics such as average talk time, handle time and call quality.Recognized by team lead for maintaining an average QA score of 97%.Execute.