I manage and moderate an online special interest group of ~7000 members requiring creating content for encouraging social media interaction, conflict resolution, providing guidance and information, etc.

Collecting/Interpreting customer EDI data to identify issues and patterns. Performing root cause analysis on recurring issues and resolving them to reduce exceptions. Managing and resolving EDI exceptions. Testing for UAT EDI migration to Dynamics/ FinOps. Ensuring test cases cover business use cases. Raising bugs in Azure DevOps. Training new users for EDI exception management in Dynamics.Developing EBA skillset. Managing ebusiness tickets. Collaborating with internal and external stakeholders.

As an Graduate IT Recruit at Westpac, I developed/customised banking applications in C++ & Visual Basic.I helped gather customer requirements & pilot roll out for online banking Account Aggregation system. I customised 3rd Party software to suit banking needs & developed/supported business banking applications like Business Financial Agreements. I maintained/supported ATM system. I provided HEAT help desk support & worked on projects like password synchronisation, version control, SQL to Siebel migration, 32bit migration, Y2K compliance, etc.I completed courses like Implementing Database Design on SQL Server 7.0, Mastering Web Design, Mastering Visual Basic 5, Quality Awareness Workshop, Technical Writing, C++, Access, Visual Basic Intro/Advance etc.

As Team Lead Software Quality Assurance for offshore development projects, I managed a team of five Software Engineers & set up the Software Quality Assurance/Testing team.I developed in-house bug reporting/tracking system in Lotus Notes.I outlined standards/methodologies & gave seminars/presentations for QA awareness.I prepared test plans & conducted testing at all levels for C++, Delphi, Lotus Notes & WinkStudio applications, reviewed software development documents & designs ensuring compliance with standards.My responsibilities also included project planning, assigning tasks, monitoring progress & change/version control.I completed courses like Introduction to Management: First level managers of software development firms, Skills in Supervision, International Convention on Quality Control: ISO 9000 to TQM, Performance by Goals/Objectives.