- Handle escalated complaints promptly and effectively, ensuring resolutions are achieved.- Assist customers with placing orders and provide accurate product information.- Identify and capitalize on upselling opportunities to enhance customer satisfaction and increase sales.- Maintain detailed records and utilize CRM systems to personalize interactions and improve service delivery.- Gather and analyze customer feedback to improve overall service quality.- Represent and uphold the service standards of brands like Naturals Ice Cream and Burger Singh with professionalism and expertise.