• Led pre-sales negotiations with mobile operators in EMEA, securing favorable terms for voice routes, SMS routes, DIDs, and revenue-sharing.• Established and maintained strong relationships with key stakeholders and decision-makers, representing the company at networking events in the EMEA region.• Developed and managed interconnections with existing and new carriers, contributing to market expansion.• Successfully executed account growth plans, identifying upselling and cross-selling opportunities.• Collaborated with cross-functional teams to implement partnerships and wholesale operations.

• Expertly handled diverse customer queries across multiple channels, showcasing proficiency in Arabic, French, and English.• Implemented process changes based on customer feedback to drive process improvements.• Surpassed corporate targets with a 96% customer satisfaction rating within a short timeframe.• Demonstrated a keen understanding of solution business value, effectively communicating it to customers.• Collaborated with cross-functional teams to streamline operations and improve service delivery.