As a Product Lead at Veolia since February 2023, I've been at the forefront of driving innovative and impactful projects. My role has centered around leveraging advanced technologies and agile methodologies to enhance our digital infrastructure and customer experience.♦ Successfully led two major data migration projects, ensuring seamless transition and operational continuity.♦ Currently spearheading the implementation of Salesforce Commerce Cloud for our new website, aiming to elevate online user experience.♦ Overseeing the integration of Service Cloud Voice in our call centers, utilizing Amazon Web Services and Amazon Connect for improved customer interaction.♦ Employing agile development methodologies for efficient project management and timely deliverables.♦ Conducting bi-weekly sprints to maintain momentum and adapt to evolving project requirements.♦ Collaborating closely with internal stakeholders to align project goals with business objectives.♦ Coordinating with external development teams to leverage specialized expertise and innovative solutions.♦ Focused on continuous improvement and the application of best practices in project execution and team management.

As an experienced Product Manager at Scroll Finance, a Financial Tech startup, from September 2021 to January 2023, I embraced diverse responsibilities that significantly contributed to the company's growth. My role encompassed a range of critical tasks, demonstrating versatility and a commitment to excellence in the fast-paced fintech sector.♦ Collaboratively worked with an external development team to successfully manage the implementation and launch of the Scroll Finance website. ♦ Oversaw the ongoing maintenance and updates of the website, ensuring optimal performance and user experience. ♦ Planned, produced, and scripted various marketing and training videos, enhancing the visibility and understanding of Scroll’s software products. ♦ Played a pivotal role in the development of the Scroll Home App, contributing to its design, functionality, and user interface. ♦ Utilized project management skills to ensure timely delivery of all projects, maintaining high standards of quality and efficiency. ♦ Acted as a key liaison between the company and external stakeholders, facilitating effective communication and collaboration. ♦ Implemented innovative strategies to optimize product development processes, resulting in increased productivity and user satisfaction. ♦ Contributed to the strategic planning of the company’s technological roadmap, aligning it with business goals and market trends.

As a Freelance Digital Training and Sales Video Producer specializing in Salesforce, from August 2020 to January 2021, I played a critical role in managing and producing over 50 comprehensive training videos for a client’s staff of 700+. My focus was on creating engaging and informative content across various Salesforce functionalities, ensuring effective learning and implementation.♦ Collaborated with an external implementation partner to gain a thorough understanding of Salesforce, ensuring accurate and effective content creation. ♦ Managed the end-to-end production of over 50 Salesforce training videos, focusing on clarity, engagement, and ease of understanding. ♦ Oversaw the planning, scripting, recording, and post-production processes of the training videos, maintaining high-quality standards. ♦ Tailored training materials for various departments including Sales, Customer Service, and Operations, addressing specific learning needs. ♦ Covered extensive Salesforce features such as Leads, Opportunities, Cases, Accounts, Contacts, Activities, and Pricebooks in the videos. ♦ Successfully rolled out the training content to over 700 staff, significantly enhancing their Salesforce proficiency and operational efficiency. ♦ Received commendations for the videos’ user-friendliness and effectiveness, leading to improved staff engagement and performance. ♦ Contributed to the client’s staff development and software adaptation through these well-received and impactful training videos.

In my role as a Global Pre-Sales Consultant and Video Producer at CloudSense from September 2017 to May 2020, I leveraged my expertise in video production and product promotion to enhance the company's market presence. My responsibilities involved close collaboration with various teams to create impactful videos for both internal and external stakeholders, contributing significantly to product awareness and sales engagement.♦ Produced a wide range of videos utilized by multiple departments including marketing, sales, pre-sales, and training & development, effectively communicating product features and benefits.♦ Worked in tandem with the business development team to engage new customers, using video demonstrations to spark their interest in CloudSense products and leave them eager to learn more.♦ Partnered with the sales and sales engineering teams to create video assets that effectively recapped and highlighted product capabilities for customers.♦ Actively collaborated with marketing and product teams to develop content strategies and video concepts that accurately represented CloudSense's offerings.♦ Played a key role in defining and presenting product features through remote channels and customer events, enhancing overall product understanding and appeal.♦ Developed and facilitated a range of video assets to showcase CloudSense's capabilities, aiding in managing customer expectations and engagement.♦ Provided exceptional support to partner teams, educating them on CloudSense products and ensuring they were up-to-date with the latest product capabilities.♦ Consistently worked across various levels within the organization, demonstrating adaptability and a collaborative approach to deliver high-quality video content.

Worked closely with key clients and stakeholders to identify and clearly articulate the vision, rationale, benefits, and costs of the desired change, as well as mindsets and behaviours that need to shift.♦ Leads the development and implementation of communication strategies, including targeted messaging, sequencing, frequency, channel/platform selection, and creation of products.♦ Develops and delivers presentations and communicates progress and risks to project managers and clients.♦ Oversees analysis, planning, design and implementation of organisational change management processes in a complex context and leads delivery of activities as needed.♦ Provides change management thought leadership to project team to develop strategies and plans.♦ Leading global projects related to SAP and SaaS.♦ Content development and workshop facilitation management, As-is and to-be process design management.♦ Responsible to document and conduct scope definition, requirements gathering and defining.

During my tenure as an MI/Pricing Analyst at The Sigma Financial Group from March 2013 to May 2015, I played a crucial role in enhancing the company's pricing strategies and management information systems. My responsibilities involved close collaboration with senior management and the use of advanced data analysis tools to drive strategic improvements and cost savings.♦ Collaborated with various stakeholders, including senior managers and directors, to optimize pricing development operations, ensuring alignment with business objectives.♦ Analyzed and forecasted competitive prices for multi-million-pound debt portfolios, contributing to the company's financial competitiveness and profitability.♦ Recommended strategic improvements to the board members regarding pricing processes, enhancing the effectiveness and efficiency of pricing strategies.♦ Developed and maintained comprehensive product information using Qlikview, Excel, and Crystal Reports, ensuring accuracy and accessibility of critical data.♦ Transformed complex data into meaningful formats and developed Management Information (MI) Suites using tools like SSMS, SQL, Transact-SQL, and PL-SQL.♦ Designed and implemented MI suites, including an Activity Analysis Suite, to compare cost against performance/productivity results, aiding in decision-making.♦ Automated reporting processes using business objects, which supported in meeting client requirements more efficiently and effectively.♦ Saved the company £250K annually by internalizing the quarter account statements development process.♦ Upgraded customer activity review processes, resulting in a significant reduction in overall costs by challenging current procedures with innovative ideas.♦ Achieved approximately £500K reduction in business costs by streamlining and simplifying workflow processes, demonstrating a strong impact on the company's bottom line.

During my tenure as an MIS Analyst / Data Analyst at Equidebt Limited from September 2008 to February 2013, I was instrumental in enhancing the company's debt purchase analysis and investment strategies. My role involved detailed data analysis and process optimization to support senior management decisions and improve organizational efficiency.♦ Conducted thorough and accurate analyses of debt purchases, providing valuable insights and recommendations to senior management and directors for enhancing process efficiency and effectiveness.♦ Developed, evaluated, and refined the Debt Purchase (DP) pricing model to maximize profit and revenue margins, contributing to the financial success of the company.♦ Set and monitored monthly DP Portfolio targets in line with forecasted analysis results, ensuring alignment with the company's strategic objectives.♦ Performed rigorous due diligence on prospective DP Portfolios to determine the viability of debts for bidding, thereby instilling confidence in future investments.♦ Established and maintained robust processes and procedures for investing in new debt portfolios, ensuring systematic and risk-averse investment strategies.♦ Created and implemented a data-driven process that spanned from purchase to investment, optimizing the efficiency and effectiveness of the investment cycle.♦ Enhanced the company's decision-making capabilities by providing accurate and actionable data insights, leading to more informed strategic investments.♦ Contributed significantly to the development of a more structured and analytical approach towards debt purchase and investment within the company.

As a Pricing Analyst at BMI from June 2006 to April 2008, I played a crucial role in optimizing pricing strategies and contributing to the company's success. My responsibilities included:♦ Conducting in-depth market research and competitive analysis to determine pricing strategies.♦ Developing and implementing pricing models to maximize profitability.♦ Collaborating with cross-functional teams to gather data and insights for pricing decisions.♦ Monitoring and analyzing pricing performance to identify areas for improvement.♦ Creating reports and presentations to communicate pricing strategies and results.♦ Participating in pricing negotiations with clients and suppliers.♦ Assisting in the development of pricing guidelines and policies.♦ Contributing to revenue growth and profitability through effective pricing strategies.