Samiah Choudhury Email & Phone Number

Greater New York City Area

Greater New York City Area

• Provided oversight, guidance, and mentorship to our NYC and newly opened Chicago Platform Support Teams.
• Continued to oversee and maintain the company’s ticketing case system which included troubleshooting and resolving various technical issues related to our trading platform, while providing guidance to the rest of the.
• Acted as a primary conduit/catalyst between the Support Team and other TTD Teams
• Acted as the point of contact for larger platform incidents which included collaborating and escalating to Engineering, Product, Integrations, and Business Intelligence
• Acted as Support Team Leader until we hired a Global Support Director for our region
• Assessed team progression and identified the needs of team members in both the NYC office and the Chicago office until a manager was hired

Greater New York City Area

• Provided support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Responsible for owning incidents, including escalating to other technical teams
• Multi-task, manage, and resolve transactional application support requests
• Problem-solving and troubleshooting
• Executed stored procedures and querying our database using SQL
• Maintained the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform

Madison, New Jersey

• Provided software and hardware support over the phone and remotely to real estate agents from Coldwell Banker, Century21, ERA, Better Homes and Gardens, Corcoran, Citi-Habitats, Zip Realty, and Sotheby's International.
• Documented troubleshooting process accurately in Heat, our call logging system
• Trained new hires on NRT operations and applications, while creating training materials as needed
• Served as 2nd level support for the Homebase document management application
• Experience working with Active Directory and Citrix

Elmwood Park, New Jersey

• Client-focused service specializing in supplemental healthcare insurance working with small businesses
• Holding workshops and providing education to make the supplemental healthcare selection process understandable for the employer and the employees
• Sitting individually with each person to do a needs to price evaluation to assist the client in making informed decisions that work best for their lifestyle
• Servicing accounts and staying up –to-date with needs in order to maintain the relationship with the client and provide security

New Brunswick, New Jersey

• Administered a database with student and faculty information
• Attended patrons’ needs in the labs, including software, hardware, and networking issues
• Residential Networking certified within the Rutgers University network providing networking solutions as well as going out into the field to survey and do minor repairs
• Worked at the main help desk providing troubleshooting information over the phone throughout the university including to those affiliated with RBHS (previously UMDNJ)

Paterson, New Jersey

• Entered motions, arbitrations awards, and court officer returns into ACMS to keep the system up-to-date before cases are heard
• Assisted full time staff with preparations for arbitrations as well as operations on the day of to make sure that all cases are heard and all information is accurate
• Assisted patrons at the intake desk with paperwork and fees
• Handled filing, mailings and general administrative duties

New Brunswick, New Jersey

• Prepared presentations to recruit dancers and volunteers for Rutgers University Dance Marathon
• Attended meetings in order to organize and plan recruitment programs
• Created and updated a spreadsheet of contacts for each Greek organization
• Worked with the Volunteer Management team the day of the Marathon, checking in the volunteers and the dancers

Paterson, New Jersey

• Maintained a classroom of 7-8 year old children from disadvantaged backgrounds
• Created lesson plans balancing academic help as well as outdoor activities
• Organized staff meetings
• Students' average reading comprehension grades went from 67 to 73
• Students' average math grades went from 72 to 79

Washington D.C. Metro Area

• Researched and created programs catered to high school students to educate them about HIV/AIDS and its prevention
• Planned and participated in community outreach programs for adults, high school students, and elementary school students about HIV/AIDS, STIs and STDs
• Conducted research on community demographics to better serve our purpose by creating and analyzing surveys on SurveyMonkey
• Facilitated Freestyle, an after school program for DC youth that is a safe place for children to talk about HIV/AIDS, to get support and education about what their loved one is experiencing
• Worked with Food & Friends to provide meals for underprivileged families affected by HIV/AIDS

Office Of Rep. Donald M. Payne

• Initiated and implemented innovative organizational methods for the office by redoing the mail receiving system
• Created a simple database on Excel for the education sector and compiled contact information to make sure the office had updated information on the schools in the district
• Researched and prepared notes for the Congressman on current issues, focusing on his role as Chair of the African Affairs Committee
• Assisted the Congressman during briefs
• Handled miscellaneous administrative duties

Other; Certificate In Management Essentials, Complete

Management Essentials is an 12-week, 40-hour online certificate program from Harvard Business School. Management Essentials takes a.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: Louis Stokes Alliance for Minority Participation (LSAMP) Scholar, Educational Opportunity Fund (EOF) student.

High School Diploma, Science

Activities and Societies: Muslim Students Assoc, Student Diversity Board (President), South Asian Students Assoc. (Founder), Chamber.

Education record