Sami Allaheq, Cltd Email & Phone Number

Vancouver, British Columbia, Canada

- Supervise the middle mile, final mile, and reverse logistics functions of the business for the Canadian region.- Ensure excellence and efficiency in trailer utilization and route optimization.- Keep external and internal stakeholders accountable in meeting delivery ETA targets.- Collaborated with warehouse teams to ensure necessary load and lot size management.- Oversaw stock transfers between distribution and fulfillment centers.- Ongoing collaboration with 3PL partners and warehouse teams to ensure organizational KPIs are being met.- Due diligence in ensuring the most cost effective options are chosen while considering quality service.- Kept zip and postal code logics up to date based on network design.- Optimize in continuous improvements within all logistical functions to enhance processes and margins.- Keeping the principles of being lean and agile as feasibly possible in our work processes.- Promote a team culture of continuous learning for personal growth, while providing comparative advantages for the company.- Ensure interdepartmental harmony by balancing costs against service.- Developed the consignment project in Canada by averaging $40 thousand CAD per month in revenue retention.

Vancouver, British Columbia, Canada

- Lead the Reverse Logistics team in setting agendas, goals and expectations.- Revenue retention on returned items through consignment project and making $1 million USD in 2023.- Worked with multiple software to manage workloads and monitor KPIs.- Trained new recruits.- Created SOP and training documentation by utilizing Google Docs and LMS software.- Extensive use of Microsoft Excel to manage workload, experience creating pivot tables, data validations, and reports via spreadsheets.- Provided guidance, knowledge sharing and assistance to the team. - Involved in UAT projects to ensure integrated EDI capabilities were functional.- Collaborated with the QA and Marketing teams on customer retention projects in relation to logistics.

Vancouver, British Columbia, Canada

- Timely dispatch and tracking of orders.- Arranged LTL & FTL pickups and deliveries.- Filed claims on lost and damaged product.- Managed inventory space by coordinating with the warehouse teams on a daily basis.- Responsible for assigning appropriate dispositions. - Daily communication with carriers via email and phone to manage client expectations.- Accurate data entry to ensure good reporting.- Worked closely with the Customer Care team to collaborate on client needs.- Arranged donations and consignments to manage inventory.

Vancouver, Canada Area

- Ensured shipments were picked up and delivered on time through ERP system.- Resolved customer inquiries and complaints in a professional manner via phone and email.- Issued refunds where applicable.- Assisted sales on busy seasons.- Successfully trained new hires.

Vancouver, Canada Area

- Assisted customers on the floor.- Promoted good deals.- Kept the store neat daily.- Answered phone calls to put items on hold or answer general questions.- Re-stocked and replenished products when required.

Vancouver, Canada Area

- Volunteered.