Samiat Sowole Email & Phone Number

Lagos, Lagos State, Nigeria

Experienced Customer Care Representative in logistics. Proven track record of delivering exceptional service, resolving issues, and maintaining client satisfaction. Ready to contribute expertise to enhance your logistics company's success.

Lagos, Nigeria

• Oversee Staff: 1 oversees all the professional activities of the store’s floor salespeople, cashiers, shelf stockers, and other employees. This involve advising staff, providing regular performance reviews, training new staff members, and scheduling shifts. These efforts resulted in Client Retention Rate of 99%• Meet Financial Goals: I draw up budgets, analyzing expenditures, evaluating the amount of merchandise delivered versus the amount of merchandise sold, and more to meet the financial objectives. The company revenue grows by 10% • Maintain Inventory: I am responsible for maintaining the store’s inventory. At the backend of the store, I ensure that deliveries are made on time, that inventory counts are accurate and always remaining adequately stocked without unnecessary waste. The loss recorded through inventory dropped from 10% to 2%• Maintain Sales Floor: I owned the responsibility to maintain the store’s sales floor. This involves setting up new displays, ensuring that the store is clean and orderly, and making sure shelves are stocked.• Customer Service: I regularly help customers, addressing their questions, concerns, and comments. This can include helping customers to find specific items, sorting out complex refunds, resolving complaints, and more.• Record Keeping: To provide informed decisions, I keep detailed records, including expenditure reports, sales figures, and employee performance. The management use those records to help make smarter decisions in the future.

Lagos, Nigeria

• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments and complaints.• Communicating and coordinating with colleagues as necessary.• Ensure customer satisfaction and provide professional customer support.

Lagos, Nigeria

• Provide frontline contact with customers.• Provide courteous customer service.• Interact with customers to recommend and sell products or services.• Process customer order forms and needs.• Assist and support floor sales team.• Maintain and update customer databases with referrals.• Assist and support accounts receivable staff.• Reconcile balances and discrepancies in customer accounts.• Initiate customer-enthusiasm selling processes and logistics.