Sami Atiq Email & Phone Number

San Francisco, Ca, Us

Accomplished life goal of living in Asia. Prioritized family, personal growth, health and well-being.Currently seeking a challenging and rewarding career opportunity in Customer Success Operations, Revenue Operations, GTM Operations, Program Management, Team Management or Chief of Staff for a fast-paced SaaS startup.

Vancouver, Bc, Ca

A CI/CD platform that enables you to build, preview, deploy & measure your software delivery♦ Built post-sale function closely collaborating with GTM functions and CEO, owning all metrics♦ Worked with Leadership on company wide initiatives, ranging from culture to product market fit♦ Team manager of technical resources and lead CSM, Voice of the Customer♦ Owned Cloud Partnership channel operations

San Francisco, California, Us

Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.♦ Collaborated with Leadership to improve efficiency and scale the post-sale function, ranging from playbook generation to customer segmentation to strategic planning across all Go-to-Market initiatives♦ Led vendor searches and implemented new tooling for Customer Success team, including ongoing administration and training♦ Owned highest ARR strategic accounts, acting as voice of the customer across the organization, also serving as CSM team lead

San Francisco, California, Us

Sauce Labs provides the world’s largest cloud-based platform for the automated testing of web and mobile applications.While working at Sauce Labs, I managed a renewal base of $9M+ ARR, including top Enterprise accounts, with the chief responsibility of demonstrating ROI and cultivating relationships. While collaborating with account teams to land and expand our services wider and higher into our customers' organizations, I also partnered with internal cross-functional teams to provide customers the best possible experience.♦ Managed $9M+ ARR account portfolio consisting of recognizable enterprise customers♦ Identified upsell/cross-sell opportunities and collaborated with Sales to close new business♦ Trained and onboarded new customers, managed the relationship through renewal♦ Collaborated on scalable, measurable process improvements within new account team model♦ Iterated on key processes such as Sales to CSM handoff to setup customers for success♦ Partnered with Product and customers on beta solutions

San Francisco, California, Us

test IO is a cloud-based crowdtesting platform, helping agile software development teams ship software faster with continuous professional testing, on demand.While working at test IO as the first US based CSM, I managed a renewal base of $2M ARR, including top Enterprise accounts, with the chief responsibility of onboarding key, high profile customers to learn goals and challenges of the US market. I collaborated with cross-functional team members to define and optimize processes and served as a subject matter expert to provide problem resolution and educated employees on materials and procedures.♦ Created globally adopted CSM Handbook♦ Owned feedback loop, partnering with Product teams to prioritize and define solutions♦ Built and scaled Professional Service and Managed Service offerings♦ Selected for multiple Executive driven projects, aimed at overall retention goals♦ Proactively analyzed trends and developed best practices across customer portfolios

Worldwide, Worldwide, Oo

Worked remotely while traveling the world with 75 professionals, who quickly morphed into a close-knit community of friends and adventure seekers

Novato, California, Us

SafetyChain Software provides cloud-based food safety and quality management solutions for food & beverage companies to improve productivity, profitability and compliance.As Director of Customer Delivery, I scaled our customer delivery teams and processes while overseeing our customer portfolio as Executive Project Sponsor. While managing and developing retention tools for customer delivery teams, we opened a new office and promoted Team Leads to better support our people and customers - responsible for the growth of 15 total resources. My role also evolved to include serving as a key member of executive-level escalation team which managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts. ♦ Provided continuous Sales, Marketing, Product, and Delivery alignment♦ Drove customer retention and engagement programs

Novato, California, Us

While working as Manager of Customer Delivery, I actively managed our customer portfolio as Project Sponsor, coordinated case studies with Marketing and Sales to develop ongoing customer-oriented solutions, and partnered with Product as our customers advocate. I worked diligently to support our growing team, reduce churn, identify growth opportunities, and maximize value to customers.♦ Scaled team resources through eight new hires, implementation and adoption processes♦ Developed analytics including delivery team project tracking and executive reporting♦ Executed statement of work reviews and signoffs under master contracts

Novato, California, Us

My work as Project Manager encompassed developing project scope and definition along with the statement of work, collection and analysis of requirements, and driving creative implementations through completion. This was in the early days of the company while we were still perfecting our market fit, requiring product ingenuity and resiliency.♦ Collaborated to build new product functionality and define the customer implementation processes♦ Led five successful implementations with developing product in new market ♦ Provided account management administration with all accounts referenceable

Plano, Texas, Us

Fisher Investments is an independent investment adviser serving both individual and institutional investors.♦ Supported production with functional troubleshooting for two web-based sales products♦ Tracked, prioritized and documented internal customer feedback to deploy multiple product enhancement releases.

Plano, Texas, Us

♦ Achieved production deployments for three web-based applications built on a new development platform♦ Led team of six through prototyping phase of new CRM, working with onsite consultants and multiple business units to deliver updates to C-Suite

Plano, Texas, Us

♦ Led cross-functional teams through software development life cycle (SDLC), Agile and Waterfall methodologies and products built on new platform♦ Worked with multiple IT divisions to create new standards and processes, including Development, DevOps, Operations and Information Security

Plano, Texas, Us

♦ Operational support to sales staff of 90+ VPs♦ Owned prospect elevation process; interfacing with C-suite♦ Team leader, trainer, and mentor of 4 new hires

San Diego, Ca, Us

Meridian Auto Parts is a top supplier of high quality auto parts.♦ Efficiently managed domestic and international freight logistics and vendor relationships♦ Developed processes with multiple suppliers for defective returns and inventory reconciliation

Atlanta, Georgia, Us

Insight Global is an industry leader for IT, Accounting and Finance, Engineering, and Government staffing and managed services.♦ Led recruiting team in positions filled using an analytical and focused approach♦ Engaged with client hiring managers to best understand needs and requirements

Hustler. Worked through college to pay my way.

High school part-time gig. Wore a tie, handled large sums of cash, made a few bucks.