Overall15+ years of experience in BPO industry. Effective and motivated Team Leader with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and Implementing strategic and measurable steps to achieve desired operational outcomes.Prolific track record in the areas of Service Delivery, Client Relationship, Implementation, Customer Support and Success, Improvements and People Management.Experienced in implementing procedures, establishing robust control mechanisms & setting high service standards for business excellenceA strategic planner with proficiency in streamlining business processes, detinning continuous improvement, developing employees strengths, and building strong teams, structures, and processes for smooth operations.