Samie M. Email & Phone Number

Wichita, Ks, Us

United States

Lenexa, Kansas, United States

Kansas City, Missouri, United States

I have been an Enterprise Holdings employee for the better part of a decade and have had the opportunity to grow across the company. As Rental Replacement Representative, I act as support administrator and point of contact for the USAA insurance partner. I collaborate across my team to oversee the Mid-Atlantic region, but I also am flexible to jump in and help when needed across the business. Some of my notable achievements in this role: ☑ I maintain 100% productivity in a work-from-home setting. ☑ I review more than 85 customer files/claims per day and coordinate with repair vendors to track repair schedules, updates customer tickets, and ensure service meets contract specifications.☑ I comply with strict confidentiality standards when dealing with customer information and identification, ensuring strict adherence to company policy and SOP for data protection. ☑ I take ownership of the Policy Max Report, submitting daily reports to management and team members for upcoming customer policy limits.

Virginia, United States

I managed all sales paperwork from Enterprise dealerships including registration and resales. Additionally, I worked closely with the Virginia DMV and neighboring states to make sure vehicles are titled within 30 days of purchase. I took over communication needs and directly talked to customers regarding any issues and coordinated with the Enterprise corporate team to close the deal with lenders. Some notable achievements while a Title Clerk☑ I was the first to hold this role in-house and I proudly set the precedent for future Title Clerks. I earned the responsibility of helping shape the job description and develop out the role responsibilities. ☑ I excelled in management-level responsibilities, I was trusted to take over and present Weekly Status Report (WSR) calls which was an executive report to corporate leadership to communicate on progress and issues.

This was a multi-faceted position where I handled all vehicle titling needs for Enterprise vehicles both entering and leaving the state of Hawaii for dealerships transactions. I held a large number of Administrative responsibilities including coordinating dealership agreements, maintaining the vehicle inventory, processing wholesales, and dealer trades, along with other automotive administrative duties as needed such as Accounts Payable and Receivable.