Samier Gonzalez Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Collaborated with a team of 5 analysts to produce and advance changes to the company Website, Database, and CRM management systems• Worked closely with program manager, customers, and sales staff to support needs• Communicated with business executives from all around the world to translate technical needs and wants to a team of developers in-house and outsourced• Wrote product specifications sheets highlighting changes and showcasing how the product functions in the documentation provided to all employees• Tested different company software and tools to ensure they all worked according to specifications across all major browsers and operating systems• Monitored the performance of all company software and tools regularly after fixing bugs, preventing recurrence of usability problemsParticipated in launching and monitoring of software launches to ensure product works as specified and is up to company standards

• Work closely with a team of engineers and communications professionals at Rice University and the Houston Health Department to build a CMS, responsive/mobile website for the Houston Wastewater Epidemiology initiative• Interact with Rice University’s web development team to design, build, W3C compliant website• Provide technical knowledge and leadership for enhancing and developing the clients’ web presence using Drupal• Troubleshoot technical problems and assist with site-wide web updates and maintenance

Houston, Texas, United States

• Collaborated with a team of four students to build and deploy dynamic and mobile responsive website• Used Velo by Wix to build professional web application• Carry out quality assurance test to discover any bugs and optimize usability• Participated in weekly meetings to report progress and delegate work needed• Create user manual for client including common fixes and a FAQ section

Houston, Texas, United States

• Delegate tasks to team members to optimize productivity• Handle products and equipment in accordance with safety and sanitation guidelines• Used Excel to count and record end of day inventory and waste.• Used Excel and Infor ERP software to order, receive, or stock supplies/retail products• Provide customers with product details, such as ingredients or preparation descriptions• Wrap, label, and date food items for sale

Houston, Texas Area

• Explained complex technical issues to customers in a non-technical, simple to understand manner• Utilized custom-made UbreakiFix point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair• Diagnosed repair needs and updated customers on the status of their device• Provided recommendations or alternatives for problem resolution• Provided repair and replacement estimates• Ensured all repairs meet or exceed uBreakiFix quality standards• Provided customer service that regularly exceeding expectations, duties included greeting customers, maintaining a positive work environment, answering phone calls with a professional, courteous, and friendly demeanor

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate Of Arts And Sciences - Aas, Computer Information Systems, General