Samier Gonzalez Email & Phone Number

Houston, Texas, United States

• Collaborated with a team of 5 analysts to produce and advance changes to the company Website, Database, and CRM management systems
• Worked closely with program manager, customers, and sales staff to support needs
• Communicated with business executives from all around the world to translate technical needs and wants to a team of developers in-house and outsourced
• Wrote product specifications sheets highlighting changes and showcasing how the product functions in the documentation provided to all employees
• Tested different company software and tools to ensure they all worked according to specifications across all major browsers and operating systems
• Monitored the performance of all company software and tools regularly after fixing bugs, preventing recurrence of usability problemsParticipated in launching and monitoring of software launches to ensure product works.

• Work closely with a team of engineers and communications professionals at Rice University and the Houston Health Department to build a CMS, responsive/mobile website for the Houston Wastewater Epidemiology initiative
• Interact with Rice University’s web development team to design, build, W3C compliant website
• Provide technical knowledge and leadership for enhancing and developing the clients’ web presence using Drupal
• Troubleshoot technical problems and assist with site-wide web updates and maintenance

Houston, Texas, United States

• Collaborated with a team of four students to build and deploy dynamic and mobile responsive website
• Used Velo by Wix to build professional web application
• Carry out quality assurance test to discover any bugs and optimize usability
• Participated in weekly meetings to report progress and delegate work needed
• Create user manual for client including common fixes and a FAQ section

Houston, Texas, United States

• Delegate tasks to team members to optimize productivity
• Handle products and equipment in accordance with safety and sanitation guidelines
• Used Excel to count and record end of day inventory and waste.
• Used Excel and Infor ERP software to order, receive, or stock supplies/retail products
• Provide customers with product details, such as ingredients or preparation descriptions
• Wrap, label, and date food items for sale

Houston, Texas Area

• Explained complex technical issues to customers in a non-technical, simple to understand manner
• Utilized custom-made UbreakiFix point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair
• Diagnosed repair needs and updated customers on the status of their device
• Provided recommendations or alternatives for problem resolution
• Provided repair and replacement estimates
• Ensured all repairs meet or exceed uBreakiFix quality standards

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate Of Arts And Sciences - Aas, Computer Information Systems, General