Sami Gendy Email & Phone Number

Melbourne, Victoria, Australia

South Melbourne, Victoria, Australia

Melbourne, Australia

Responsibilities Include:- Apply a mixture of both Agile and PMP methodology- Define scopes of the project in discussion and collaboration with senior management and other departments that will be affected with this project- Determine the resources required to complete the project- Develop a project schedule that allocates resources and their activities- Vendor selection was completed based on them meeting our requirements, achieve our outcome and saving us money in comparison to other products and vendors- Organize meeting with different work groups other than the senior management team- Review project schedule (time, budget, scope and resources) monthly with senior management- Manage project staff according to the organizations policies and procedures- Managing 6 to 15 project staff members (internal and external)- Monitor sub-contractors to ensure guidelines and scope are maintained and met- Make sure quality standards are achieved- Communicate with all stakeholders regularly and in an appropriate time frame with any updates and if any consultation or any change that might affect their daily duties prior to it happening according to organizational policies- Develop detailed documentation of the new system, including any hardware and software upgrades or changes, and amend the organizational policy and procedure documents- Ensure a risk register is created and updated and dealt with in conjunction with the Risk Manager and organizational risk policies and procedures- Prepare and write financial reports and supporting documentation for senior management

Melbourne, Australia

Responsibilities Include:- Create, maintain and troubleshoot all Windows Servers- Build, Manage and maintain all VM's and Hyper V Servers- Server Infrastructure maintenance and firmware upgrades- Updating and managing equipment critical incidents and issues alerts- Responsible of all MS Lync projects, creating Users, Setting up Response Groups, Workflow Hunt Groups, Auto Attendant and Queues- Monitor and maintain Digital Storage System (DAS)- Manage Routing and Firewall via (FortiGate 50B)- Manage Switching and Routing via Managed Switching (Juniper)

Melbourne, Australia

Responsibilities Include:- Coordinating Projects such as setting up a new offices (starting from cabling the office to setting up desktops and printers/scanning/Internet, etc)- Preventative maintenance and review ensuring IT services are operating effectively & efficientlyTesting & implementation of new products and solutions including development of project and implementation plans- Support of mobile & VPN technologies including Citrix, Dameware & Remote Desktop connections- Active Directory administration in a Windows 2003 and 2010 domain including user accounts, distribution & security groups, user profiles & folder / file permissions- WAN administration including support of SPAM, WEB, intrusion detection, firewall & Antivirus solutions- Handle & Co-ordinate deliveries of IT consumables- Installation, configuration & maintenance of in-house & 3rd party databases

Melbourne, Australia

Responsibilities Include:- Coordinating Projects such as setting up a new offices (starting from cabling the office to setting up desktops and printers/scanning/Internet, etc)- AD Administration in a Windows 2003 and 2010 domain including user accounts, distribution & security groups, user profiles & folder / file permissions- WAN administration including support of SPAM, WEB, intrusion detection, firewall & Antivirus solutions- Installation, configuration & maintenance of in-house & 3rd party databases- Effectively consolidated multi-domain Windows network into a single standardized domainInitiated technical projects that improved performance and functionality of business- Managed all Hardware and software, network and security infrastructure for entire organization- Planned, coordinated & implemented standards for upgrading workstations, laptops and printers for 150 staff, which improved their work performance- Planned, coordinated & implemented standards for upgraded Applications & software such as Office 2003 to 2010 & Antivirus to whole organizations workstations and laptops within 4 days.- Established a centralized network infrastructure that improved systems efficiency & reliability- Introduced new Helpdesk Software and SharePoint Intranet to organization, and helped in training staff to use existing technology for better work ethics- Monitored Daily IT Support Request queue, managing urgency and assign to appropriate technician- Initiated Network improvements that reduced network downtime from 30% to 2%- Assisted in creating IT policies and procedure documentations for the organization- Created, maintained and upgraded over 40 Windows servers 2003, 2008 and 2010- Developed a VMware work environment which leads to saving costs of purchasing servers, and being environment friendly- Managed team of 3 staff members, coordinated and worked together to achieve a positive outcome.- Produced EOM reports and organization end of year financial budget

Melbourne, Australia

Started as an IT Help Desk officer from 2006 to November 2008, supporting levels 1 & 2, hardware and software for workstations, laptops, servers, Modems, Routers and Printers within MacKillop.Responsibilities Include:- Active Directory administration in a Windows 2003 and 2008 domain including user accounts, distribution & security groups, user profiles & folder / file permissions-WAN administration including support of SPAM, WEB, intrusion detection, firewall & Antivirus solutions- Installation, configuration & maintenance of in-house & 3rd party databasesKey Projects & Accomplishments:- Customer Service (Phone, On-site, & Face to Face) communication and troubleshooting- Managed all Hardware and software, network and security infrastructure for entire organization- Monitored Daily IT Support Request queue, managing urgency and assign to appropriate technician- Recognized for quickly troubleshooting & fixing problems

Advanced Diploma In It, Information Technology

Activities and Societies: Australian Computer Society

Bachelors Of Business Information Systems, Information Technology

Diploma In Project Management, Prince2, Itil Foundation V3

Igcse And High School Diploma