Samiha Rob, M.Ed Email & Phone Number

Toronto, ON, CA

• Support program teams to adopt the use of the Salesforce in service delivery (e.g., how to create events and jobs that get dynamically posted to the website and virtual chat bot).
• Identify and help troubleshoot errors between Salesforce and integrated platforms, such as Zoom and TalentLMS.
• Proactively collaborate with program teams to gather business requirements as they relate to Salesforce (i.e., fields, workflows, automations, reports) and other systems, and bring them forward for consideration by the.
• Communicate the details of approved change requests to internal Salesforce resources, participate in testing, and provide demonstrations/updates to program teams.
• Contribute to the design of effective Salesforce solutions to meet the organization’s evolving needs.
• Provide training and develop guides to ensure staff are able to use several virtual tools

• Convert storyboards into e-learning content that is interactive, engaging, and adheresto ACCES’ quality standards
• Review and advise on e-learning proposals and content created by external vendors;update and renew existing e-learning content
• Gather staff feedback on e-learning content and upload final versions to a learningmanagement system (LMS)
• Support program teams to adopt use of the LMS in service delivery to increase clientaccess to e-learning content and as a tool to track client progress and streamlinecommunication
• Add users to various platforms and train staff who will hold admin accounts

Greater Toronto Area, Canada

• Content QC of digital products in a variety of platforms
• Working with online authoring tools (Cypress)
• Migrating higher education textbook materials to interactive digital platforms
• Supplement development and quality assurance
• Diversity, Equity, and Inclusion reviewing of backlist and in-development titles

• Public Legal Education Coordinator at the Investor Protection Clinic
• Coordinate online delivery of financial literacy workshops on Zoom
• Train law students in online facilitation workshop skills
• Prepare course materials for learners from vulnerable populations (seniors, newcomers)
• Design online public legal education resources on Canva for company website
• Conduct outreach and communications with community organizations

Toronto, Ontario, Canada

• Curriculum Developer/Coordinator for the Global Professional Master of Laws (GPLLM) program
• Develop online courses on Canvas in collaboration with faculty and librarian staff
• Edit course syllabi, assignment instructions and submission portals for courses
• Coordinate online Zoom classes by updating course portal and databases
• Create student surveys for demographic information, class profiles, and course evaluations on SurveyMonkey

Toronto, Canada Area

• Assist organizational behaviour studies focused on female leadership and diversity practices
• Created database of Canada’s Top 100 Diversity Employers
• Conduct literature reviews focused on gender differences in perceptions of job competition
• Test and edit online study procedures on various platforms (Upwork, Qualtrics)
• Facilitate lab visits involving 10-20 undergraduate participants per session

Toronto, Canada Area

• Prepared and templated PowerPoint reports for clients summarizing findings from marketing research projects
• Conducted statistical analyses from survey data using Q software and Excel databases
• Set up online surveys on Qualtrics and monitored when quotas were met
• Attended team meetings discussing project objectives and deadlines
• Collaborated with field team researchers and reported to Research Director and VP

• Led e-learning sessions with 2-5 students (aged 4-12) using the Qkids interactive learning platform
• Followed online English curriculum for Chinese young learners
• Evaluated student performance at the end of sessions

• Biopsychosocial Development Lab at Ryerson University
• Manage interactions with study participants (e.g., data collection, phone eligibility screenings for study inclusion, scheduling appointments, other administrative functions with Microsoft Excel, Qualtrics and Outlook.
• Contribute to the development of weekly progress reports, analyses, and protocols to ensure compliance in collection of research samples, as per protocol.
• Assist in the preparation of submissions to the Research Ethics Board
• Synthesize, interpret, and present literature reviews for relevant study materials (e.g., psychometric tools, neighbourhood demographic databases)
• Lead training of a team of 7 volunteers regarding study recruitment

Toronto, Canada Area

• Psychology Research Assistant in the Sleep and Depression (SAD) Lab at Ryerson UniversityResponsibilities:
• Screen participants interested in being part of a clinical trial examining the long-term effects of cognitive-behavioural therapy for insomnia
• Conduct Structured Clinical Interview for DSM Disorders (SCID-I) and the Duke Structured Interview for Sleep Disorders (DSISD) during participant eligibility screens
• Entered data from study questionnaires and interviews with SPSS software
• Conducted follow-up interviews and data collection through phone

Master Of Education - Med, Adult Education And Community Development

Collaborative Specialization in Workplace Learning and Social Change

Bachelor Of Arts (B.A.), Psychology, With Distinction

Activities and Societies: Honours Thesis Stream, Member of the Student Wellbeing Conference Team and Student Health & Well-being Advisory.