Samiha Antara Email & Phone Number

Develop test data and procedures for ensuring the software products meetorganization standards and end-user requirementsRegularly exercise discretion, judgment in prioritizing requests, interpreting,and adapting procedures, processes and techniques, and works under limitedguidance due to previous experience/breadth and depth of knowledge ofadministrative processes and organizational knowledgeIsolate, reproduce, track defect, and verifies fixesDevelop test data and procedures for ensuring the software products meetorganization standards and end-user requirementsPromote necessary level of communication among the project teamPlan and execute testing for assigned projectsDevelop the smoke test suite for the application which is being run on the dailybasis to perform the high-level shakeout post build.Perform the Web services testing using Soapui Tool

United States

- Work in collaboration with the Case Investigator from the local health department (LHD). - Call contacts of newly diagnosed cases. - Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness. - Collect and record information on symptoms and needs into the CRM with accuracy. - Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources. - Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop. - Maintain daily contact with Team Supervisor.

Bethpage, Ny, United States

Problem Solve Front Desk:-Repack the damaged packages.-Delay the left behind packages via Amazon’s software.-Transfer the wrong station packages via Amazon’s software.

Flushing, Ny

CUNY Summer Corps Internship (6 weeks)Queens College ELI (English Language Institute)Responsibilities: -Manage and respond to student inquiries, phone calls and emails.-Support organizing student events and marketing.-Assist in student registrations & aid with application processing & record keeping.Tasks: -Administration or office work-Creating or updating marketing materials, outreach material or newsletters-Customer Service-Data collection or management-Interactions with students/visitors

Jamaica, Ny

IT Support helpdesk: Assist students in various technical difficulties such as connecting to the school’s Wi-Fi, accessing Blackboard, uploading a document, printing etc.Maintain inventories: Keep track of the number of items.Signing in and out laptops, and other peripherals for students eligible for the SEEK program (Search for Education, Elevation and Knowledge).Help discard old PCs (DELL OPTIPLEX 755) by removing the hard disks & memory chips.

Jamica, Ny

Volunteer Income Tax Assistance (VITA) at York College/CUNY.Data input for client sign in, printing tax returns and customer service.Support the marketing campaign of Dept of Accounting & Finance, York College.Design the bulletin for current affairs and achievements.

Queens, Ny

Front-end cashier and customer service.

Bachelor Of Science - Bs, Computer Science

Icdl, Microsoft Office 2010

Doha, Qatar

All India Senior School Certificate, Science Stream

Activities and Societies: Photography clubDoha, Qatar Student from K-12