Samiha Goyal Email & Phone Number

Chandigarh, Ch, In

Remote

Chandigarh Area, India

- Experience of working in a fast-paced atmosphere where a sense of urgency has been demonstrated- Excellent communication skills, including verbal, written and presentation skills- Maintenance of strict confidentiality as required in the HR role- Knowledge of current legislation related to employment as well as current HR theories and practices including recruitment, policy and performance management- Ability to work independently and in a collaborative team- Effective interpersonal and facilitation skills- Ability to meet multiple deadlines through strong organizational skills- Ability to travel as required- Ability to develop rapport with individuals across the organisation, representing different perspectives, backgrounds and levels- Excellent Microsoft Office skills including Word, PowerPoint and Excel- Experience of facilitating in coaching leaders and building confidence in their own coaching skills

Chandigarh Area, India

Role: HR Generalist Experience of handling end to end HR operations from Hire to Retire that includes everything that needs to be done over the course of an employee's career with a company.

Gurgaon, India

Worked for 4 years and have a broad experience in Risk Management Services (Debit cards, Credit cards, Chargebacks, Arbitrations & Re-arbitrations). Excellent communication and reasoning skills and handle issues responsibly and resolve them with accuracy to ensure client satisfaction.Key Achievements & Responsibilities: • Strongly recommended by my managers & got appointed as a Process Team Leader in a short span of time. • Selected as a process & soft skills trainer to deliver trainings pertaining to Risk Management Services due to my SME (Subject Matter Experts) knowledge in this area.• Coached my team on the processes resulting in reporting team members winning various awards such as “Quality Awards” and “Above & Beyond Award” during R&R programs. • Responsible for managing and assigning cases, developing policies and procedures and disseminates knowledge on current fraud trends and issues and also helping in navigation and understanding of different scenarios and deal with the challenges related to system issues.• Responsible for investigating alerts or hits on fraud detection systems to determine what action needs to be taken (holds placed, case referral, completion of a checks & control report, exit relationship, continued monitoring).• Prepare monthly MIS reports to understand fraud trends and make recommendations to Senior Management.• Delivered trainings to 400+ employees across all levels of the organisation.

India

- Handled end to end recruitments for various domain such as IT, Automation, Telecom, etc.- Understanding the clients requirement with respect to job by laying special focus on Job Description & Specification- Handled Bulk Recruitments for various levels- Screening and evaluating the candidates on set parameters- Developing, Monitoring and maintaining of MIS on daily basis for immediate & future requirements and also building a pipeline for immediate/ future requirements. - Updating of Tracker Sheet thrice a week to keep the track of all the candidates processed or to be processed to various Clients for future reference.- Business Development in the form of bringing new vendors for the Company.

India

• Provided technical solutions to the clients• Assessed clients requirements and catering suitable solutions• Managed user details through ECRM (Electronic Customer Relationship Management), OM (Operational Management) and VAS (Value Added Services)• Handled outages and backup management• Experience of Client Data Management and Report generation