Floral and Event Design - Craft and style floral arrangements and event décor.Event Planning and Execution - Oversee the planning, design, and implementation of events.Client Relationship Management - Develop and maintain strong relationships with clients.Contract Oversight - Handle and manage contracts related to events and services.Sales and Marketing - Drive sales initiatives and execute marketing strategies.Content and Brand Development - Design and create content to enhance brand identity.Business Growth - Identify and pursue opportunities for business expansion.Procurement and Supply Chain - Manage sourcing, procurement, and supply chain logistics.Social Media Strategy - Oversee and execute social media strategies and campaigns.Staff Scheduling and Management - Organize staff schedules and oversee their performance.Client Support Services - Provide ongoing support and service to clients.Floral Workshop Instruction - Facilitate and lead floral arrangement workshops.Event Experience Coordination - Plan and manage event experiences from concept to completion.Administrative Duties - Handle various administrative tasks and support functions.Sales Pipeline Management - Develop and maintain a consistent and effective sales pipeline.Digital Marketing Campaigns - Plan and execute digital marketing campaigns.

Managing 800+ restaurant partners in the Western Cape, Southern Suburbs division | Mr D Contract Management Deliver on Marketplace sales and selection targets focused on restaurant partner acquisition, growth and retentionCreating and maintaining a robust sales pipeline with focus on key strategic sellersRecruiting new restaurant partners and maximizing results of existing partnersDriving the success of restaurant partners by actively increasing and retaining sales and product selectionMeet & exceed sales goalsTravelling within Western Cape (Weekly)Work closely with restaurant partners to drive product offering in line with the business strategy for region Create executable actions by managing dataBuild and maintain client relationshipsRestaurant training & developmentCustomer service problem solvingContract negotiationOnboarding of new clients

Managing a portfolio of 40+ short term letting properties {JHB & CPT}Revenue & OTA Management Airbnb Process & Property Management Project Management Content Management Contractor Management Procurement & Supply Chain Management Financial Management Property MarketingProperty StrategistClient Relationship Management OTA Insurance ClaimsBody Corporate Liason Training | OnboardingCustomer Service

• Support Booking.com BV’s strategy for hotel availability and supply within Eastern Cape & Franschhoek• Promote the Booking.com BV brand name and its online reservation services to hotels• Develop, implement and track growth strategies.• Responsible for area coverage - Market Visits – 50% travel• Inform hotels and advise on allotment, availability and supply• Rate checks and competitor checks•Revenue Management •Financial management • Sales management• Liaison contact for all properties within managed portfolio• Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system• Support hotels with regards to Booking.com’s system• Client relationship management • Organize and coordinate meetings and workshops to liaise with hotels• Creating internal and external reports• Facilitate and attend workshops internally & externally• Analyzing of data• Hosting workshops• Online fraud checks• Extensive outbound calling and convey market knowledge to partners to increase performance & providing properties with information and advice by email & face to face• Managing hotel performance on the Booking.com online site• Aggressively grow portfolio (Eastern Cape & Franschhoek) & Maintaining quarterly targets• Previous portfolio’s – Southern Kwa-Zulu Natal, Northern Cape & Free State

Planning & Executing Corporate & Private EventsClient & Suppliers Relationship ManagementMaximize Portfolio Achieve & Exceed Event BudgetsEvent Marketing PlansDepartmental People Management

Securing events in compliance with booking procedure and ISO 9001 standardsTo pro-actively sell and follow up on leadsIdentify new markets and business opportunities, establish, renew and maintain long-term business relationships with existing & potential customersAchieve sales targets and budgets Carry out relevant reporting/administrative requirements of the job regularlyWork closely with the team to help achieve Department objectivesPreparing quotation in line with CTICC standards.Generate optimal revenue from each client by upselling additional services and F & BConduct site inspections and client meetingsBuilding and maintaining good customer relationships by doing sales calls and attending Client Relationship Management (CRM) eventsEnsuring proper interdepartmental communication pre and post eventDelivering of CTICC presentations at tradeshows, workshops, industry events, off site at client offices or on site at CTICC as and when required.Generating requisitions and following up on payments for all elements of short term events.Liaising with the relevant departments regarding additional special needs of short term events.Respond appropriately to client feedback and queries within 24 hoursDetermine the exact needs of the client Advise and discuss: table plans, entertainment, food and beverage requirements, time schedule and decoration, audio visual, health and safety, as well as layout and any other event requirements.Follow up on payments as per company policyEnsure client satisfaction with event planning process Generating requisitions, following up on payments for all aspects of the eventFollow through with successful execution of short term eventsLiaising with relevant departments regarding client requirementsMaximizing and achieving individual/team Sales Budget Liaising with in-house & external suppliers and clientsOff-site Sales visits and presentations to existing/potential clientsAdministration of contracts for events

Compiling system reports for event and sales executivesAdministrating contracts of eventsLiaising with different departments to discuss business improvementsInternational/National Research in the Convention IndustryApplying discounts and amending data to contractsBooking events on the EBMS SystemDaily interaction with Event Executives and Sales Executives to follow through with events and new businessEffective and efficient use of the company operating systemAssuming control of an effective filing system for contract documentsPracticing efficient yield managementProviding statistical information on the performance of the CTICCConducting research into new technologies relevant to the organization and industry at largeTo provide administrative support to the Business Strategy Manager in terms of Research and Development projectsProviding assistance to the Business Strategy Manager in order to effectively manage company-wide innovation initiatives and projectsManage meetings i.e. inviting attendees, sending of agendas, booking of venues, and minute-taking etc.Assist the Business Strategy Manager in the day-to-day running of the Department including but not limited to processing requisitions, obtaining quotations and liaising with the Procurement Department

• Co-ordinating all internal events(,cocktail parties, board meetings, training, menu tastings)• Operating the EBMS system • Compiling weekly reports• Ensure client satisfaction with event planning process• Advising and discussing: table settings, décor, AV requirements, entertainment, food & beverage requirements and any additional requirements.• Generating requisitions and following up on payments for all aspects of the event.• Liaising with relevant departments regarding additional special needs as requested bythe client• Liaising with in-house suppliers• Follow through with successful execution of an event

Human Resource Administrator Operations of Banqueting & EventsSupervision and Operations in HousekeepingAdmininistration Finance | Sales and Marketing Department

Food & Beverage WaitressFront Office OperationsStock Control ManagementReservations AgentBanqueting & Events Overview