Samiha Hossain Email and Phone Number

• Led monthly employee performance evaluations and rewarded top performers to retain top-quality personnel.• Developed and implemented sales improvement programs with the manager, resulting in a 20% increase in sales to cost ratio. • Collaborated with the manager to develop strategies for achieving monthly sales and profit goals.• Coached and led a sales team of seven plus to ensure the best delivery of customer service.• Interacted directly with customers to present what the company had to offer to increase revenue. • Delegated daily tasks to team members to optimize group productivity and access KPIs to monitor weekly performance.• Ensured the Health and Safety of the workplace by making sure all the health and safety certificates were up to date.

• Assist the store manager in planning and implementing strategies to attractcustomers• Evaluate employee performance and identify hiring and training needs• Supervise and motivate staff to perform their best• Interacted with customers as they entered the store to determine what theirneeds were.• Managed multiple priorities in a fast-paced environment.• Performed IT support by troubleshooting, updating devices and supportingsoftware needs.• Stocked and replenished merchandise according to store merchandising layouts.

• Assessed customer needs and upsold products and services to maximize sales. • Escalated customer concerns, store issues, and inventory requirements to supervisors. • Delivered service and support to each customer, paving way for future business opportunities. • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

• Greeted visitors and determined to whom and when they could speak with specific individuals.• Typed documents such as correspondence, drafts, memos, and emails.• Opened, sorted, and distributed incoming messages and correspondence• Purchased and maintained office supply inventories, and was careful to adhere to budgeting practices.

• Oversaw team of 20+ help desk personnel to deal with customer complaints and technical issues in real time. • Tested trainees on new product features to determine levels of understanding and areas of improvement.• Looked into monthly recurrent customer issues reports and brainstorm with team members to introduce strategies and resolve the issues on a permanent basis.