Olemme PK-yritysten, yrittäjien, toimitusjohtajien sekä myyntijohtajien kumppani. Meidän tehtävä on auttaa asiakkaitamme onnistumaan.Kehitämme liiketoimintaa, keskittyen myyntiin, asiakkuudenhallinnan kehittämiseen, bisneslähtöiseen talouteen ja tiedolla johtamiseen.

Autamme yrityksiä asiakaskokemuksen ja asiakkuudenhallinnan kehittämisessä.

As a Chief Customer Officer, and as a member of Gapps Management Team, I’m in charge of customer relationships with our customer success managers and account executives, and of course with our brilliant Support team.Key responsibilities at management team:- Comprehensive business development as part of the management team- Process-, work method- and system- development- Business strategy as part of the management team- Customer Relationship-, Customer Satisfaction- and… Show more As a Chief Customer Officer, and as a member of Gapps Management Team, I’m in charge of customer relationships with our customer success managers and account executives, and of course with our brilliant Support team.Key responsibilities at management team:- Comprehensive business development as part of the management team- Process-, work method- and system- development- Business strategy as part of the management team- Customer Relationship-, Customer Satisfaction- and Churn management.- Organizational Planning- BudgetingKey Responsibilities as Chief Customer Officer:- Leader & coach for Customer success managers- Customer service and technical support- Customer service development- Customer success management & customer success development- Process development- Churn managementI have always believed in a customer-centric but process oriented approach in customer success development. Because of rock-solid processes and customer-centric ways of work, our customers have rewarded us with world-class results when we talk about traditional metrics like Churn, NPS and CSAT. Show less

I helped companies to develop account management models, processes and leadership to ensure excellent customer satisfaction.

As a Service and Account Director, and as a member of Benemen's Management Team, I’m on charge of Benemen Finland's customer relationships with my account management and customer service team.Key responsibilities at management team:- Comprehensive business development as part of the management team- Process-, work method- and system- development- Business strategy as part of the management team- Customer Relationship-, Customer Satisfaction- and Churn management.-… Show more As a Service and Account Director, and as a member of Benemen's Management Team, I’m on charge of Benemen Finland's customer relationships with my account management and customer service team.Key responsibilities at management team:- Comprehensive business development as part of the management team- Process-, work method- and system- development- Business strategy as part of the management team- Customer Relationship-, Customer Satisfaction- and Churn management.- Organizational Planning- BudgetingKey Responsibilities as Account and Service Director:- Leader & coach for Service managers and Customer Service managers- Customer deployments and deployment projects at group level- Customer service and technical support (Level 1 & 2)- Customer service development- Customer relationship management- Internal IT Show less

Responsible for GoExcellent's service production in Helsinki. Service was divided to three divisions, with a total of 200+ customer service specialists worked both in inboud and outbound. I was also responsible for GoExcellent's Sales Support Department, whose main task was to develop support methods and support supervisors in coaching company-wide.GoExcellent produces contact center services for corporate customers to develop customer loyalty and promote sales.Key… Show more Responsible for GoExcellent's service production in Helsinki. Service was divided to three divisions, with a total of 200+ customer service specialists worked both in inboud and outbound. I was also responsible for GoExcellent's Sales Support Department, whose main task was to develop support methods and support supervisors in coaching company-wide.GoExcellent produces contact center services for corporate customers to develop customer loyalty and promote sales.Key Responsibilities:- Leader & coach for Service managers- Budgeting- Inbound and outbound service production at Helsinki- Customer deployments and deployment projects- Sales support development- Recruiting- Customer service development- Client relationship management Show less

Group Manager / TeliaSonera BBITAs Group Manager I was supervisor at the internal service desk for over 100 internal tools and services.Key Responsibilities:- Leader & coach for Service Specialists and System Managers- Budgeting- Recruiting- Service Desk development - Internal and external stakeholder collaboration- Service quality development projects