Sami Hertel Email & Phone Number

Rochester, NY, US

Murray, Utah, United States

Draper, Utah

- Serve as the first point of contact (via phone, email, chat) for the RiskRecon customer base regarding product questions and issues.- Document, research, track, and resolve customer issues in a timely manner.- Review customer requests and ensure that all necessary information is obtained.- Monitor issues in a ticketing/CRM system and escalate urgent.

Lehi, Utah

• Oversees an amazing candidate experience from start to finish, and sends out a candidate experience survey to each candidate in order to continually improve the interview process.
• Collaborates with hiring managers to document the key attributes for each role and filter through applicants to determine which are the best fit.
• Organizes hiring events for roles that have a large amount of applicants, allowing hiring managers to meet with prospective candidates face-to-face and assess their skills through a group project.

Lehi, Utah

• Investigated and resolved technical support issues. Identified, documented, and escalated platform bugs and feature requests. Primarily focused on being the voice of the customer and improving the platform for all users.
• Participated in the hiring process for support team applicants, assisted with phone screens, performed interviews, and evaluated candidates post-interview. Reflected on the current hiring and on-boarding process and.
• Played an integral role in the training of new technical support team members and provides feedback on the current training process to support its continued improvement.

• Achieved certification to teach American Red Cross courses including Lifeguarding/CPR/AED/First Aid.
• Ensures group success by teaching required skills to all students. Average class size is 10-12 students.
• Responsible for deciding when and where to teach the class, how much to charge students, and what the timeline for the class should look like.

Portland, Oregon Area

• Delivers exceptional experience by greeting customers and completing their transactions.
• Knowledgeable and enthusiastic about the restaurant’s menu and products, suggesting additional items to customers as appropriate.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Self-motivated, friendly, and committed to providing outstanding customer service every day by treating every guest like our only one.

Portland, Oregon Area

• Teaches group fitness classes to groups of 15-30 participants ranging in skills and abilities and is responsible for their health and safety during that time.
• Required to coach participants’ form and technique, helping them progress and see noticeable improvements.

Portland, Oregon Area

• Learned all aspects of the business and operates the business in its entirety while owner is on extended business trips, most often making independent decisions regarding business matters.
• Handles all customer inquiries. Answers any questions new customers may have and takes orders from returning customers or dealers that have been in business with Sundance Marketing for many years.
• Handles daily financial matters-accounting, deposits, invoicing, statements, credit card authorizations. Up to $2,000 worth of deposits on a given day.
• Manages inventory, including incoming shipments from suppliers as well as outgoing shipments to retail and dealer customers.

• Obtained owner trust to operate facility, perform opening and closing duties, handle cash inflow and outflow, and oversee the maintenance of facility machinery.
• Ensured a high level of safety for guests by enforcing facility rules, managing the
• Managed staff scheduling. Created weekly schedules and made necessary changes when staff members were unable to work due to sickness or planned days off.
• Created a system for recording and archiving customer information. No system for keeping track of this information had previously been in place.

Master Of Business Administration - Mba, Technology Management, 3.69

Bachelor Of Arts (B.A.), Business Administration And Management, General

Activities and Societies: University Honors ProgramGraduated with a a Bachelor of Arts in Business Management, Human Resource Management.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: University Honors College