Sami Ibn Jamil Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Hardware Technical Support | Engineering Research and Task Execution | Complex Issue Resolution-Customer Support: Provided timely and effective first-line assistance to external engineers and technical customers using Connect Tech's products. Leveraged experience with embedded systems, including NVIDIA Jetson, GPUs, Arduino, and Pi, to address their needs.-Problem Solving: Utilized cutting-edge technology tools, including integrated development environments and high-bandwidth oscilloscopes, to solve complex problems. Applied low-level C programming skills, device driver familiarity, and kernel modifications where necessary.-Testing and Configuration: Configured, tested, and replicated customer hardware, software, networking, and application issues. Conducted thorough quality assurance on prototypes across various operating systems and test environments, drawing on familiarity with QNX, Android, and other embedded operating systems.-Collaboration: Collaborated with hardware, software, and mechanical engineering teams to resolve issues and contribute to design development. This included the ability to read electronic schematics.-Test Code and Scripts: Designed and created application test code, test software, benchmarking tools, and test scripts, incorporating knowledge of FPGA tools such as Xilinx Vivado and Altera Quartus.-Sales Support: Assisted the product sales team by providing engineering expertise both before and after sales. This support extended to AI toolkits and modeling, such as TensorFlow, Caffe, PyTorch, etc.-Manufacturing Support: Supported the manufacturing department with advanced failure diagnosis, leveraging a strong foundation in customer support and technical expertise.

Toronto, Ontario, Canada

-Install, configure, and maintain Linux servers, ensuring they meet performance and security standards.-Customize server settings according to the organization's requirements.-Monitor system performance and resource utilization.-Perform routine system maintenance tasks, such as applying patches and updates.-Troubleshoot and resolve system issues promptly.-Create and manage user accounts, permissions, and access control lists.-Handle password policies and authentication methods.-Implement security measures to protect the server infrastructure.-Audit server logs and perform security assessments.-Configure network settings, including IP addresses and DNS.-Troubleshoot network connectivity issues.-Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.

Toronto, Ontario, Canada

-Technical Support: Provide comprehensive technical support to users via various channels, including in-person, telephone, and email using a ticketing system. Troubleshoot and resolve computing and account-related issues following standard procedures.-Infrastructure Management: Set up, maintain, and support software applications, security configurations, and network setups. Address and resolve hardware and software issues on workstations and networks. Deploy and maintain computers and equipment.-Documentation and Data Analysis: Update existing technical and end-user documentation. Gather and analyze data to support IT projects and make recommendations for system improvements.-Application Support and Programming: Provide application support to users, including troubleshooting and code maintenance. Write code, design queries and reports, and assist in the creation and execution of test scripts.-Process Improvement: Support process development for service improvement initiatives. Draft process maps, business requirements, and technical documents as directed by the manager.

Toronto, Ontario, Canada

• Collaborate with a four‑person team to coordinate office activities and operations to secure efficiency and compliance to Department policies,Improved Department’s responsiveness by 30%.• Supervise administrative staff and divide responsibilities to ensure performance and manage agendas/ invigilators/appointments etc. for theentire department. Automated many responsibilities and reduced workload by 20%.• Assist with budgeting and bookkeeping procedures while creating and updating records and databases with personnel, financial and otherdata. Re organized all Files and folders to make book keeping 30% more efficient.• Support students and faculty members with enrolment, advising and any course related matter.• Technical Skills: Microsoft Office Suite, 60 wpm with 97% accuracy, Bookkeeping, HTML/CSS, office management software (SIS, PES etc.).• Soft Skills: Teamwork, Customer Service, Time Management, Communication, Presentation skills and Decision‑Making Skills.

- Assist the Administrative Assistant for the Department of Physics and Astronomy with various projects and duties and dealing with highly confidential matters. - Front-line position and perform a wide variety of clerical duties within an office, including bookkeeping, answering phones, typing, and filing.. - Updating and Maintaining of Physics Department’s Interactive Website. - Maintaining computerized signage system.

Toronto, Ontario, Canada

• Designed, calibrated, optimized 3D Models. Helped to reduce at least 30% of filament required.• Held seminars and educated students about 3D modeling using Solid Works.• Managed, diagnosed and troubleshot multiple 3D printers, Laser Cutters. Improved 3D printer run time by 25%.• Setup and Optimize Vector files for optimal Laser cutting, Reduced waste materials by 40%.• Technical Skills: Design and Simulation, 3D‑ Printing, Solid Works, Fusion 360, 3D‑ Model analysis, Vector file analysis, Data Preparation Skills.• Soft Skills: Troubleshooting, Data Preparation Skills, Time Management, Application Engineering, Logical Thinking.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents.• Learn about the products inside and out to be able to answer any questions from customers and take the extra mile to engage customers.• Technical Skills: Presentation, Microsoft Office Suite, Data Preparation, Cashier.• Soft Skills: Troubleshooting, Communication, Team Player, Time Management, Customer Service, Logical Thinking and Decision‑Making Skills.

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering

High School, Science, Pg-Grade 12